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Best Cleaners
- Dry Cleaning
- Loudonville, NY
About this business
Location details
469 Albany Shaker Rd, Loudonville, NY, 12211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Fantastic - Staff is always friendly and the clothes always come back looking like new!
BLESS YOU, YOUR FAMILY AND THE BUSINESS, BACK IN FLORIDA, DEEPLY APPRECIATED YOUR COURTESY, KINDNESS AND THE QUALITY OF YOUR BUSINESS bill n
Vicki was terrific making my cashmere sweaters were clean and set up our home delivery and pick up. She is efficient and pleasant.
Business response:
Mary- We happy to hear that you were pleased with our services. Vikki will be happy to read this! We hope to see you soon!
Cleaning was great, but your ad for blanket and quilt cleaning is ungrammatical. It should be “sleep so well,” not “sleep so good.” That was a real turn off.
Business response:
Thank you for the 5 star review as well as the feedback on our ads! We strive to do our BEST and appreciate all of the feedback we can get.
A few months ago I dropped off my pink down jacket to be cleaned. I mentioned to the woman at the counter that it was a DOWN jacket. When I picked it up a few days later, the jacket seemed to be COLD. I thought maybe it had just come from a cold area in the store. When I returned home and removed the plastic wrap, and unsnapped the buttons to reveal the inside lining, the down was matted together and still WET. I had to place it in my dryer to fluff it up at 10 minute intervals. Finally the down was dry. I was disappoint... read more
Business response:
Cyndi- I am sorry that we disappointed you with our service. That is not the quality of finished garments we give to our clients. Someone will be reaching out to you regarding a resolution to your experience.
You lost my first round of dry cleaning. It was impossible to get someone on the phone to discuss. I was texting with someone but that went no where. I decided to move past that and tried to have dry cleaning picked up last week, texted, "pick up" a few times with no reply. I had not received any notifications the delivery service would be in my area. At this point I will be going back to dropping off my dry cleaning at Quality Dry Cleaners.
Business response:
Oh no, Joseph! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I had a very upsetting experience. As a loyal customer I brought a bridesmaid dress to be pressed prior to a wedding. The dress was "missing" for 48 hours past pick up and the communication was very unprofessional. I had to change my travel plans for the wedding due to the dress being "missing". I am upset that this happened, I will now have to bring my business elsewhere. The only positive was the driver who had to drop my dress off at 8 p.m.
Business response:
Hi Erica, I'm Liz, I'm the manager at Best Cleaners, you can feel free to email me at Liz@bestcleanersny.com. I look forward to hearing from you.
Past 2 times I’ve brought in dresses and a tuxedo and each time, when picking up, the plastic bags covering the garments looked like they have been dragged along the pavement. The return of the garment has looked very sloppy w holes/rips in the bags. Also, one of my good dresses looks like it was washed, instead of dry cleaned. I feel as if the color changed and I also had to iron it myself before being able to wear again. Disappointed in the post pandemic product.
Business response:
Oh no! We clearly have not given you the experience you deserve, Erin. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
Since you asked, I will share my story. I wrote to you on February 1, 2021 about a missing shirt at the Loudonville store. I had brought in a new shirt shortly before Christmas. When it wasn't included in the next pick-up, I enquired about it. Upon my next visit, I was told by the clerk that there was no record of the shirt. I checked my closet again.The shirt was nowhere to be found. I asked again the next week and received the same answer. Since I received no active response at the store, I wrote on February 1st and was to... read more
Business response:
Good Morning Paul, I am so sorry to hear about this and will be reaching out to you shortly to make this right! ~Liz Jackson
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 517 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 7:00 p.m.