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Owl Cleaners - Main Facility
- Dry Cleaning
- Warrendale, PA
About this business
Location details
165 Northgate Dr, Warrendale, PA, 15086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Instead of delivering my cleaning to the designated hook in a protected area in the back of the house (the same hook where the clothes were picked up) the driver left them mostly in a heap at my front door, in the pouring rain, soaking everything
Business response:
Hi Mr. Rabinowitz, apologies --- obviously we failed to follow through on your intended instructions. We have just had a personnel change ---- may we come by. and collect anything that. needs redone?
I was somewhat annoyed that I sent a rug to be cleaned and it was delivered back to me - with the good side rolled outwards and with no plastic wrapping to protect it - and left on my doorstep...kind of makes the cleaning unnecessary! If it had started to rain before I found it, what would you have done???? Very disappointed
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Lost my shirt... everyone makes mistake but these guys had no remorse, admission of guilt or attempt of an apology. In fact told me that i must have given it to another dry cleaners.
Business response:
Hi Mr. Khalid, This is the first that I've heard of it. I checked and it turns out that you were dealing with your delivery representative. He never closed the loop on this for you and he has actually moved on to another company. Feel free to reach out to Linda, 724-933-1671, or email office@owlcleaners.com so a resolution can be made. Sorry for all the trouble.
Shirts come back creased in the wrong places - my rewards never get applied- the sorts wrinkle terribly as soon as they are put on
Business response:
Oh no! We clearly have not given you the experience you deserve, Norma. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Best dry cleaner and shirt laundry in the North hills. Have used for 20 years without a problem.
I dropped off our king comforter to have a small tear stitched up and to get it dry cleaned. I made sure the claim ticket said, "Fix tear on upper front, corner". Within a week I picked up the comforter. A king comforter is way too big and bulky to check on-site. When I got home and took the comforter out of the bag, the tear had not been fixed at all. That was very disappointing! When I put the comforter back onto the bed, a large, faded stripe was down the middle of the comforter. I can assure that was not there previously... read more
Business response:
We have no excuses, Kim. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I received a coupon in the mail, I did not read the fine print, I had to give the coupon when I dropped my clothes off, when you went to pick up my items they would not accept it. I thought that was so misleading and poor customer service. They should of honored the coupon , and explain there policy for next time. I will not go back.
Business response:
Hi Carol, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We were glad to give you a portion of that discount but we would rather you have that full coupon for the future on incoming orders. Apologies for the confusion.
Great pick up and delivery but Owl Cleaners is awful in prompt service once an item begins the actual cleaning. Had turned in a small rug for cleaning and after repeated calls that I had to initiate it was close to a month before they finally got their act together. If it wasn't for my efforts in babysitting Owl Cleaners throughout the entire process, my rug still wouldn't have been delivered . They dropped the ball several times and wasn't proactive in correcting the situation or keeping the customer informed. Awful!!
Business response:
Hi Ms. Morris, Thanks for your feedback -- you do point out some great things about the communication problems when a Home Delivery customer comes into the store. We need to improve to ensure your delivery representative takes care of everything for you. Sorry again for the trouble and sub-standard communication. Sincerely, Owl Cleaners
We came in with a stain on our daughters wedding dress from the last work the seamstress completed. It was panic mode, the wedding was three days away. We had already been to one cleaner. Danette turned it around in half a day and by the time It dried the spot was gone! There are miracle workers at Owl!
Frequently asked questions about Owl Cleaners - Main Facility
How is Owl Cleaners - Main Facility rated?
Owl Cleaners - Main Facility has a 4.8 star rating with 794 reviews.
When is Owl Cleaners - Main Facility open?
Owl Cleaners - Main Facility is closed now. It will open tomorrow at 8:00 a.m.