This profile has been claimed by the business owner or representative.
Magic Cleaners and Laundry, Inc.
- Dry Cleaning
- Pasadena, CA
About this business
Location details
111 N Lake Ave, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
I have been coming to Magic Cleansers for a while now both facilities on Lake in Pasadena and on Fairoaks in South Pasadena. But this last time. My son took my clothes to cleaners on Lake. When I received my clothes there was a very strong chemical smell, so strong that after I put my clothes in the closet, it had my whole closet smelling that way. A day after the clothes still have that chemical smell. My concern is. Is it harmful. Please know that my past experiences has always been pleasant.
Business response:
HI Emanuel Thank you for bringing this matter to our attention. Sorry for the inconvenience. We sincerely apologize for the issue with the smell of chemicals on your clothes. As a dry cleaner, we prioritize using non-toxic chemicals, do not air and we take great care to ensure our garments meet our quality standards. We have a six-point inspection policy in place to catch any issues before items leave our facility, and it's concerning that we missed this. Please bring your items back to us, and we’ll address the issue pro... read more
Stay away. Their website listed the cost to dry clean a coat as $20, and a full length coat at $25. They charged me $30 and said it was because the coat was “long.” But a full length coat IS long! Also, there’s no mention of a “long” coat’s cost on the site! Also, they charged me $20.50 to clean my wife’s cardigan. A cardigan is just a sweater with buttons and a sweater is $11.75 to clean via their site. They didn’t have a cost associated with cleaning cardigans. I should’ve known I was in trouble when they started mentionin... read more
Business response:
Hi Theney, Sorry for the delay, Thank you for your message regarding our pricing. After looking into your account, I want to assure you that all our prices are accurately listed on our website. These prices reflect our operating costs, and we do not charge extra for name brand clothing. Please note that we do have a $5 fee for pet hair cleaning, as this requires additional care. I apologize for any confusion and appreciate your understanding. Koko. B
- I was told, I can not have the prices upfront -Turned out it was much more expensive than other cleaners. If, I was given the prices upfront, I would not have left my things to be cleaned. - I was told to go for pickup on Friday but I was not told to go after 5:09PM. For me, it was a serious inconvenience. - For me, it was a sad experience. -I asked to talk to the manager, who looking at the computer screen, had no idea what she was talking about… - A sad and unfair experience.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Customer service was on point and my suit and shit were properly pressed and ready even before the expected time. I received a text message informing me that my order was ready for pick-up and I was truly satisfied with the results. I will definitely use their services again.
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
Your dry cleaning agents ruin my clothes, I have to take the more sensitive ones to French laundry
Business response:
Alborz, we at strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
It was faster than quoted but I felt deceived. The price I was initially quoted for one of the alterations was $20. Then when I gave them the pants, they tried to tell me it would be 25. I had to correct them and tell them that the other guy had said $20. They seemed ready to honor this. When my pants were ready, they ended up still charging me $25. I didn't really want to argue because I didn't have any proof. But I am sure I was quoted $20. I really don't like when businesses don't have their things in order. It was p... read more
Bad customer service. Max is arguing with a customer. And even tells you that you're not our only customer, we have lots of customers. This is after making a commitment that your clothes will be ready for a specific date. Looks like they're taking more dry cleaning than they're capable of. This is not the first time my pickup date has been pushed back. Not coming back for sure. There are plenty of other cleaners in Pasadena.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Have a stain that won't come out? Come to Magic Cleaners and watch it magically disappear!
I brought my comforter to be dry cleaned in December. The person who took the dry cleaning was friendly (I think Mike). When I got home after picking it up, I noticed that a good bit of the velvet pattern at the top of the comforter had been completely worn down and destroyed by the dry cleaning at Magic Cleaners which was super disappointing, and the fact that I received no call or heads up at drop-off or pick-up at all is not great. I did not receive information that it needed anything special or any questions/watch-outs w... read more
Business response:
Our customers mean the world to us and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Frequently asked questions about Magic Cleaners and Laundry, Inc.
How is Magic Cleaners and Laundry, Inc. rated?
Magic Cleaners and Laundry, Inc. has a 4.9 star rating with 1,638 reviews.
When is Magic Cleaners and Laundry, Inc. open?
Magic Cleaners and Laundry, Inc. is open now. It will close at 5:30 p.m.