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Magic Cleaners and Laundry, Inc.
- Dry Cleaning
- Pasadena, CA
About this business
Location details
111 N Lake Ave, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
The owners gave my husband and I such great respect and care! I was elated to find they corrected horrible mistakes made by our previous dry-cleaning company on several items! We trust them and that's huge in this arena. We can't afford to loose our wardrobe, and everyone wants a sustainable wardrobe. They are A+++++++. We just moved here from AZ. What a relief to find considerate, caring, polite, and professional help.Thank you!
You guys cleaned it so well!!!!!! I will come back to clean another set, THANKS 😁😁
Always thoughtful, consistent, professional experience!
It simply wonderful what more can I say
Koko, Mike, Max and the whole staff are pleasant and helpful. The operation is efficient and I’ve never experienced any problems with their service. The location is convenient and parking has never been an issue for me. I highly recommend Magic Cleaners.
My daughter was very unhappy about her Beige pants, because the spots she literally took to the cleans to be removed, she got it back with a red tag that it was not able to be removed, and she said that was the purpose she took it to the cleaners, so she wondered if it was even cleaned or jest pressed, also my Leopard Blouse i too, did not have a good smell, and seem it was not dry cleaned either
Business response:
We are so sorry, Margaret. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we'll be reaching out to you shortly. Hi Margaret, Thank you for your feedback. We sincerely apologize for the inconvenience regarding the beige pants and the issue with the spot not being removed. We want to assure you that all items go through our six-point inspection process, and 99% of stains are successfully removed. If we are unable to completely remove a stain, we will always provide a car... read more
Clerk was obnoxious
Business response:
Oh no! We clearly have not given you the experience you deserve, Gary. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
I have been coming to Magic Cleansers for a while now both facilities on Lake in Pasadena and on Fairoaks in South Pasadena. But this last time. My son took my clothes to cleaners on Lake. When I received my clothes there was a very strong chemical smell, so strong that after I put my clothes in the closet, it had my whole closet smelling that way. A day after the clothes still have that chemical smell. My concern is. Is it harmful. Please know that my past experiences has always been pleasant.
Business response:
HI Emanuel Thank you for bringing this matter to our attention. Sorry for the inconvenience. We sincerely apologize for the issue with the smell of chemicals on your clothes. As a dry cleaner, we prioritize using non-toxic chemicals, do not air and we take great care to ensure our garments meet our quality standards. We have a six-point inspection policy in place to catch any issues before items leave our facility, and it's concerning that we missed this. Please bring your items back to us, and we’ll address the issue pr... read more
Stay away. Their website listed the cost to dry clean a coat as $20, and a full length coat at $25. They charged me $30 and said it was because the coat was “long.” But a full length coat IS long! Also, there’s no mention of a “long” coat’s cost on the site! Also, they charged me $20.50 to clean my wife’s cardigan. A cardigan is just a sweater with buttons and a sweater is $11.75 to clean via their site. They didn’t have a cost associated with cleaning cardigans. I should’ve known I was in trouble when they started mentionin... read more
Business response:
Hi Theney, Sorry for the delay, Thank you for your message regarding our pricing. After looking into your account, I want to assure you that all our prices are accurately listed on our website. These prices reflect our operating costs, and we do not charge extra for name brand clothing. Please note that we do have a $5 fee for pet hair cleaning, as this requires additional care. I apologize for any confusion and appreciate your understanding. Koko. B
Frequently asked questions about Magic Cleaners and Laundry, Inc.
How is Magic Cleaners and Laundry, Inc. rated?
Magic Cleaners and Laundry, Inc. has a 4.9 star rating with 1,559 reviews.
When is Magic Cleaners and Laundry, Inc. open?
Magic Cleaners and Laundry, Inc. is closed now. It will open on Monday at 7:00 a.m.