This profile has been claimed by the business owner or representative.
Magic Cleaners and Laundry, Inc.
- Dry Cleaning
- Pasadena, CA
About this business
Location details
111 N Lake Ave, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
- I was told, I can not have the prices upfront -Turned out it was much more expensive than other cleaners. If, I was given the prices upfront, I would not have left my things to be cleaned. - I was told to go for pickup on Friday but I was not told to go after 5:09PM. For me, it was a serious inconvenience. - For me, it was a sad experience. -I asked to talk to the manager, who looking at the computer screen, had no idea what she was talking about… - A sad and unfair experience.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Customer service was on point and my suit and shit were properly pressed and ready even before the expected time. I received a text message informing me that my order was ready for pick-up and I was truly satisfied with the results. I will definitely use their services again.
Business response:
We've given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. We hope this is the beginning of a beautiful friendship!
Your dry cleaning agents ruin my clothes, I have to take the more sensitive ones to French laundry
Business response:
Alborz, we at strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
It was faster than quoted but I felt deceived. The price I was initially quoted for one of the alterations was $20. Then when I gave them the pants, they tried to tell me it would be 25. I had to correct them and tell them that the other guy had said $20. They seemed ready to honor this. When my pants were ready, they ended up still charging me $25. I didn't really want to argue because I didn't have any proof. But I am sure I was quoted $20. I really don't like when businesses don't have their things in order. It was p... read more
Bad customer service. Max is arguing with a customer. And even tells you that you're not our only customer, we have lots of customers. This is after making a commitment that your clothes will be ready for a specific date. Looks like they're taking more dry cleaning than they're capable of. This is not the first time my pickup date has been pushed back. Not coming back for sure. There are plenty of other cleaners in Pasadena.
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Have a stain that won't come out? Come to Magic Cleaners and watch it magically disappear!
I brought my comforter to be dry cleaned in December. The person who took the dry cleaning was friendly (I think Mike). When I got home after picking it up, I noticed that a good bit of the velvet pattern at the top of the comforter had been completely worn down and destroyed by the dry cleaning at Magic Cleaners which was super disappointing, and the fact that I received no call or heads up at drop-off or pick-up at all is not great. I did not receive information that it needed anything special or any questions/watch-outs w... read more
Business response:
Our customers mean the world to us and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I went to pick up 2 months of dry cleaning and showed the 15% off coupon i had been sent. The clothes I picked up had the cost of cleaning on each bag, and I had multiple bags. The bill came a week later and I was charged exactly what was on all the bags, but no discount was applied at all. I emailed the store from my mail account and submitted a note to the website/contact area when I received no response. If this could be rectified that'd be great! Thanks !!
Instructions on level of starch for shirts and pants were not heeded. Two shirts and two pants were too stiff.
Business response:
Our customers mean the world to us and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Frequently asked questions about Magic Cleaners and Laundry, Inc.
How is Magic Cleaners and Laundry, Inc. rated?
Magic Cleaners and Laundry, Inc. has a 4.9 star rating with 1,559 reviews.
When is Magic Cleaners and Laundry, Inc. open?
Magic Cleaners and Laundry, Inc. is closed now. It will open tomorrow at 7:00 a.m.