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Lapels Dry Cleaning - Master Rollup
- Consumer Services
- MA
About this business
Location details
MA, 02030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent service
Business response:
We have given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. Thank you so much!
Great service!
Business response:
Thanks, Terri! We give YOU a 5-star rating as a customer! Hope to see you again soon.
I accidentally dropped off damaged clothes that belonged to my husband snd called the next morning to explain. There was no interest in resolving the problem snd was told that were already done. These clothes were gull of rips and customers should be called when this happens. Maybe they saw the condition snd thought better to ignore and make the money. I have been a customers for years but fear the new owners will run their business differently than those of the past.
Business response:
I just left you a voicemail explaining this is the first I’ve heard of the situation. I always call my customers before cleaning anything that is damaged. I would never intentionally let anything be cleaned that was damaged just to take a customers money. Quality and customer satisfaction is our number one goal. Michelle Morfesi, Franchise Owner
Fast and excellent service!
Business response:
Wow, Abby! A 5-star rating! We're thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
The lady working was extremely nice despite working in such hot conditions! The date due was met and everything looks great! I will definitely be using again!
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Brandon!
I let this go in the past, but I can't any longer. I spend so much money with this cleaners for only subpar performance. It should be called a presser because that's what's done to your clothing not cleaning. Smell the same and look the same just pressed. Disgusting!! So disappointed!! The original owner was great. I'm not spending another cent here returning the bag and closing my account.
Business response:
We are so sorry, Tracey. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we'll be reaching out to you shortly.
Staff is wonderful. The owner hands on and personable. Always ready with my order when promised. I would recommend to my family and friends
Business response:
We have given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. Thank you so much!
Excellent service, pick up and drop off. Clothes are immaculate. Thank you!!
Business response:
It's our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Lapels!
Friendly people n fast service awesome place
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Rodolfo!
Frequently asked questions about Lapels Dry Cleaning - Master Rollup
How is Lapels Dry Cleaning - Master Rollup rated?
Lapels Dry Cleaning - Master Rollup has a 4.7 star rating with 20,131 reviews.
When is Lapels Dry Cleaning - Master Rollup open?
Lapels Dry Cleaning - Master Rollup is closed now. It will open tomorrow at 7:30 a.m.