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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
20982 Brookhurst St, Huntington Beach, CA, 92646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Too expensive! The cleaners I used before covid charged me $25 to clean the same comforter that you charged me almost $50 to clean. Unacceptable.
Attendant seemed in a bad mood. Also, one of my pants had double creases and what looked like ash sprinkled on them. For the price, care should be taken to properly press items.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Mujib. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I’ve been coming to your establishment for years. I have enjoyed the employees, cleanliness and efficient service. But these new white plastic bags have got to go!! I can not use your service any more until the clear bags come back.. I refuse to look through each white bag to find the items that I need.every time I have a catering job. Unfortunately I’m going to be looking for another cleaners. Thank you Sally Crispin
Business response:
We have a motto, Sally, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
I went to have a complete suit cleaned and pressed I went in to pick up the suit and should have checked the items before leaving the store as this was my first time using Kona cleaners. When I returned home to check the quality of the job it was TERRIBLE! ALL the items were wrinkled and look like the had not even been pressed.
Business response:
Oh no, Nathan! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Over priced. Fast service but way over priced. I highly doubt I’ll be coming back.
Business response:
We have a motto, Robert, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Multiple pairs of expensive boxers were lost during my first fluff and fold experience. I ended up with items that were not mine as well. I will not be coming back.
Business response:
Thanks, Eddie! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I gave the sales lady a 50% off card to punch. When I saw this email with an $85.38 invoice I know that she did not give me my discount. Please correct Kona's error and give me the corrected amount including the 50% discount when I pick up and pay tomorrow.
Business response:
We can’t stand the fact that we let you down, David. We’ll be reaching out to you in the hopes we can make it up to you.
I brought a men’s suit in for cleaning & marked the placed that had spots with the red tape they provide. There were some on the coat & the pants & when I picked them up the spots were still there. It didn’t even look like they did anything to the coat or pants. They are going to re-clean them. I was really disappointed cause you charge a lot more then other cleaners so I figured you would do a better job but I see your cleaners isn’t any better than the other ones. I won’t bring anything back to you unless you give me a di... read more
Business response:
Jeanene, we at Kona Cleaners - Huntington Beach #6 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
My Hugo Boss Shirt got ruined, waiting to hear what you are going to do ?
Business response:
Kona Cleaners - Huntington Beach #6 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 666 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 6:30 p.m.