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Kona Cleaners
- Dry Cleaning
- Placentia, CA
About this business
Location details
642 N Rose Dr, Placentia, CA, 92870, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
To whom it may concern, I brought my curtains in on Monday, August 24th to the Placentia location on Rose to be dry cleaned as they are very delicate and expensive Anthropologie curtains and I wanted them in the best care. I was told they would be ready Friday, August 28th, so I stopped by after work and they were not ready. I went in after work again on the following Monday and Tuesday, still nothing. Finally Wednesday, September 2nd I received a call, but it was to inform me that 2 of the 3 pieces I dropped off were destr... read more
Business response:
Good afternoon, Beverly reached out letting me know about the situation with your drapes. I do apologize for the damage and the subsequent inconvenience. I understand that you agreed to the amount we sent you via check but have now reconsidered. Taking into account the age and existing stains throughout the drapes, what compensation seems fair to you? I would love to discuss this further if you wish either via email or on the phone at 951-509-6940. Warmest Regards, Karla
I receive a purple bag on one day and then had to call to find out where my dry cleaning was. It was over a week. This has happened to my twice. Not sure if I'm going to use service again.
Business response:
Thanks, Tricia! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Too expensive.. 22 dollars to dry clean a coat is highway robbery! I will take my business to another establishment just down the block for my needs!
Business response:
We have a motto, Michael, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
My first time using Kona. WTF, Kona? The lady who took my clothing did not inform me that my shirts would be laundered, not dry cleaned. I guess that's on me? Now some have shrunken, some faded a bit, some piled, and most of the collars are wrinkled. Why would I want an $85 dollar shirt laundered at a laundry service? And, to top it off, all of my shirts smell like someone else's sweat. And they wouldn't take a coupon.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Chad. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
The new driver Stewart arrived very early & I wasn’t notified of this new hour change since Danielle arrive mid morning or later so laundry bags weren’t outside of my side door.to be picked up. Please inform me if this is a permanent change or not? Jeanne Leonard. Rancho Dr (Bixby Hill) Long Beach
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Craig. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
The store is close and convenient to our house. Clothes are clean. The store took wire hangers from me to recycle. I had them from cleaning out my parents house. I was grateful because I didn’t want to throw them away.
You’ve lost a pillow case and now a sleeping bag. I get things happen but I fear what of our usual items get lost that we don’t track. On top of that, there was no follow up or apology/consideration for the sleeping bag.
Business response:
Our customers are our world, Scott, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
We ask for no starch,but shirts are so stiff they stand up like cardboard. Also dry cleaning items come back pressed so hard that they are imprinted by anything that lines inside of garment. Tommy Bahama shirts look horrible!
Business response:
We have a motto, Cindy, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Why can’t I get my bed linens done with heavy starch as requested! Ive spoken to the delivery person and put my request on the bag tag.
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Rose #12 will be reaching out to see how we can improve our service!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 717 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 8:00 a.m.