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Kona Cleaners
- Dry Cleaning
- Placentia, CA
About this business
Location details
642 N Rose Dr, Placentia, CA, 92870, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
You’ve lost a pillow case and now a sleeping bag. I get things happen but I fear what of our usual items get lost that we don’t track. On top of that, there was no follow up or apology/consideration for the sleeping bag.
Business response:
Our customers are our world, Scott, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
We ask for no starch,but shirts are so stiff they stand up like cardboard. Also dry cleaning items come back pressed so hard that they are imprinted by anything that lines inside of garment. Tommy Bahama shirts look horrible!
Business response:
We have a motto, Cindy, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Why can’t I get my bed linens done with heavy starch as requested! Ive spoken to the delivery person and put my request on the bag tag.
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Rose #12 will be reaching out to see how we can improve our service!
Finally starch my husband likes!
Business response:
Kona Cleaners - Rose #12 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks Martha!
Good service on pick up and delivery. My reason for giving 4 versus 5 stars is that I requested heavy starch on my linens and shirts and I’d say the items all came back with the equivalent of light starch! Maybe it’s a boarding school thing but I want my sheets, pillow cases and cotton shirts STARCHED! This isn’t cheap so I expect perfection.
I brought in coral pants with stains. Most of the stains are put. I did not know if the fabric wpuld fade but I thought it would so now I have a lighter coral / pink pants. Glad the stains sre gone so I can wear them again.
Half of my order was not delivered even if it says it was. I called to ask where my other shirts were, I was told that they would call me back but never did. I’m a new customer and if this is the way things are going to be, lost clothing, no call backs, then I might have to find another cleaner. Not cool Kona, not cool.
Honestly, I’m not really impressed at all and I’ve been going here a while and apparently only for convenience and each time it’s one thing or another. My bag is never returned to me, it always seems like I’m getting one that’s just laying around conveniently. I’ve had a rip on the inside of a suite jacket and whoever feels like replacing a button that day may or may not do it. This will be my last time coming here.
After communicating multiple times over several months with Kona to change the way they package their hanging men’s dress shirts so they don’t look completely wrinkled, they have not changed one thing. So we are now switching dry cleaners.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 698 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 8:00 a.m.