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Kona Cleaners
- Dry Cleaning
- Placentia, CA
About this business
Location details
642 N Rose Dr, Placentia, CA, 92870, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took a sweater and my wife's top. Bot h were done when promised. However, very, very expensive. We had, and you acknowledged, a 15% off letter. If that was with the discount, I could have purchased a new sweater for what I had to paid for you to clean it. We'll go to another place and move on. We don't spend a lot of money on dry-cleaning and we can locate another Cleaning established that doesn't charge such a high fee.
We really did like the staff at the location we went to and she tried many times to help but if was very obvious your cleaning staff kept laundering our close not dry cleaning Dave
Terrible! 4pair slacks were given for hem alterations, waited 2 1/2 weeks, and nothing was done! Paid $68.00++ dollars and nothing was done..Slacks were not hemmed. Quite disappointing really.
Bernardettec is always great. However, one of my paisley short Garments had a belt with the exact same fabric that has been lost. It is unwearable without the belt. I just bought these from Bloomingdale’s recently for a Trip, went to pack the freshly pressed clothing & noticed it was missing. I did reach out on Monday and am still waiting on a call back if this piece has been found or not found.
Business response:
Hello Amber! Someone will reach out to you soon!
The link to the coupon does not work...below is the message. "Something has gone wrong Your coupon has not been assigned. Please try again. Thank you!"
Business response:
Hi Mirella, I am so sorry about that. We experienced a glitch with our coupon. It should have been $6.68. Would it be okay to apply that to your account as credit towards your next cleaning?
To whom it may concern, I brought my curtains in on Monday, August 24th to the Placentia location on Rose to be dry cleaned as they are very delicate and expensive Anthropologie curtains and I wanted them in the best care. I was told they would be ready Friday, August 28th, so I stopped by after work and they were not ready. I went in after work again on the following Monday and Tuesday, still nothing. Finally Wednesday, September 2nd I received a call, but it was to inform me that 2 of the 3 pieces I dropped off were destr... read more
Business response:
Good afternoon, Beverly reached out letting me know about the situation with your drapes. I do apologize for the damage and the subsequent inconvenience. I understand that you agreed to the amount we sent you via check but have now reconsidered. Taking into account the age and existing stains throughout the drapes, what compensation seems fair to you? I would love to discuss this further if you wish either via email or on the phone at 951-509-6940. Warmest Regards, Karla
I receive a purple bag on one day and then had to call to find out where my dry cleaning was. It was over a week. This has happened to my twice. Not sure if I'm going to use service again.
Business response:
Thanks, Tricia! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Too expensive.. 22 dollars to dry clean a coat is highway robbery! I will take my business to another establishment just down the block for my needs!
Business response:
We have a motto, Michael, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
My first time using Kona. WTF, Kona? The lady who took my clothing did not inform me that my shirts would be laundered, not dry cleaned. I guess that's on me? Now some have shrunken, some faded a bit, some piled, and most of the collars are wrinkled. Why would I want an $85 dollar shirt laundered at a laundry service? And, to top it off, all of my shirts smell like someone else's sweat. And they wouldn't take a coupon.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Chad. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 706 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 8:00 a.m.