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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
5635 Boeing Dr., Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 2:00 p.m. | |
| Tue | 9:00 a.m. to 2:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would have given you five stars but we had to contact you to find out if you had finished with our comforter, you didn’t contact us as you said you would. That being said you did an excellent job getting cat urine off a light colored spread. The smell and stain were totally gone
Business response:
Hello Susan, thank you so much for your feedback and for your business. I'm sorry if you did not receive the Order Ready e-mail as you were told about. We did look into this and it does look like the e-mail generated and went out on June 6th at 3:17 pm. We have had some customers report not receiving the e-mail notifications and usually it can be fixed by adding help@burkecleaners.com as a trusted contact in your contact list. Unfortunately we cannot control all the protections out there and occassionally we get blocked... read more
Very expensive. Would not accept any coupons. Rude clerk. I have been a customer for many years and spend hundreds of dollars each year at your shop. I am looking for a new cleaners. Linda Paule
Business response:
Good morning Linda, thank you so much for contacting us and for your feedback. We would like to reach out to you later this morning to find out what went wrong and to make sure you are not treated this way in the future. It does appear you are set up to receive our monthly promotions and specials so we would also like to confirm you are receiving those and being able to use them. You have been a long standing and loyal customer and we appreciate your business and want to make sure you are 100% satisfied. We will call you ... read more
5 shirts: I was not informed that shirts were ready for pick up. Collars of three shirts were wrinkled.
Business response:
Hello John, thank you so much for your feedback. I do apologize for sending out shirts to you that do not meet our or your standards. I understand that is an inconvenience and again I certainly apologize for the oversight. I noticed you have additional shirts in ready to be picked up and I have issued a credit to take care of those charges to make up for the previous 3 shirts. Thank you so much for letting us know as it will allow us to review our standards with our staff to ensure we are doing the best job possible. We... read more
Well over priced. I can not believe how ripped off I got. I have always had my dry cleaning done and nothing this expensive.
Business response:
Good morning Lance, thank you for your feedback and for trying our services, we appreciate it. Like with most service related businesses we have to find that balance between high quality and service and the value for our customers. Many things go into our pricing and by far the largest is labor. Like all small businesses in today's economy we have to keep raising wages to attract and retail great team members. We have not had a price increase in over 2 years on our services. I see you did receive our new customer disco... read more
Already did... shirts were not done well at all. Way too expensive for pants, I was also charged the wrong price on the shirts... I was offered a gift certificate for a store credit, but not enough to make it worth the effort... $10.00 off my next visit, but that isn’t even enough to cover the shirts that need redone. Let alone time... find another place
The overall experience was OK — but at $9.50 to dry clean my pants — I will just go ahead and buy a brand new pair every 5 rounds of cleaning. The reason I dry clean my dress clothes is for them to last longer — but if I spend a $100 every ten rounds of cleaning — I will do it myself and will buy new ones!
Business response:
Amire, thank you for your feedback, we appreciate you letting us know how you feel. Please make sure to give us your email so we can send you all of our current coupons. Kindly, Burke Cleaners
Usually I’m very happy w/all the cleaning you guys provide. Recently I brought in an organic mattress pad & was told you weren’t able to clean it even though the tag said dry clean. The girl refused to service it. So..I took it to the laundry mat & used the largest machine to cold wash on delicate. When I air dried it it shrunk in 1/2. I then realized you had previously dry cleaned another one I had that came out beautifully. So that being said I was very disappointed that it was ruined. Thank You ...Leslie Haynam P.S. I’v... read more
I called to check if you did a 24 hour turnaround on a men’s dress shirt and you informed me you could. Dropped it off that afternoon and was told it would be ready the next day after five..... well it wasn’t! Didn’t even have the shirt on site. When you have an important interview and expected to have what was assured- anything short is very disappointing. People who request 24 hour service usually have to for an important reason! First and last time using Burke’s
Business response:
Thank you for providing your feedback and letting us know about this issue, Vivianne. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 686-7927 and we'd be happy to help you out. Cheers, Burke Cleaners
I brought my husband's suit in and they lost my husband's very nice dress shirt. It was found a week later but the lady at the desk was kinda cold each time I came in
Business response:
Thank you for providing your feedback and letting us know about this issue, Dorothy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 203-9600 and we'd be happy to help you out. Cheers, Burke Cleaners
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 1,457 reviews.
When is Burke Cleaners open?
Burke Cleaners is closed now. It will open tomorrow at 9:00 a.m.