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Balfurd Cleaners
- Dry Cleaning
- State College, PA
About this business
Location details
1223 North Atherton Street, State College, PA, 16803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needed dry cleaning, just moved to Penns Valley and only two different dry cleaners within 50miles. In Md where I’ve lived same day dry cleaning is $2.20/garment. When I asked how much my 5 pieces would cost I was told, “it’s calculated later for when u pick up”. Imagine my utter shock to be charged $10/garment - 2 shirts and 3 sweaters. I don’t care how good you may be but I will never come back and pay such an outlandish gouging price. You should be ashamed.
Business response:
We're so sorry you were surprised by our pricing, David. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
You advertise a 20% discount for comforters thru February when I go to pay for it you tell me I had to have a coupon?
Business response:
Hi, Alan. Sorry if there was any confusion. The type of discount you tried to use is redeemed through email, as long as you press accept at the bottom of the email the discount will automatically apply to the item if applicable. Like we went over in store, make sure to always accept the discount through your email! We did apply a one-time 10% off to that order, which you accepted at the time of pick up. If you have any further questions or concerns about how to use or redeem discounts and coupons please email info@balfurd.... read more
Instead of 4 days, it was done in 2 days.
Business response:
We're always happy to get items back to you early! Thank you so much for taking the time to leave a review, Robert! -The Balfurd Team
4 cotton blouses, short sleeve and a simple ss cotton sweater. $53.... I won't be bk.
Business response:
We're so sorry you were surprised by our pricing, Melinda. We will happily give you a price quote when you drop off your items. We're not a discount cleaner (as many city cleaners are) and our mission is a high standard of service, community involvement/support and providing our team a fair/living wage and benefits. If price is your ONLY consideration, we may not be the cleaner for you. Please reach out to us at 814.237.7661 or info@balfurd.com if we can answer any questions. -The Balfurd Team
I had 5 shirts picked up at my home on a Monday, and only received 2 of the 5 on the delivery Thursday. I would not have minded, but I needed 2 of the 5 that were NOT delivered to wear in a community theatre play production!!! I have never had a partial delivery before- never.
Business response:
Hi, James. Thank you so much for reaching out about this issue. I do see under your account the three shirts that we missed and did not deliver. We will adjust the order and make sure you are not charged for it when it is delivered to you. Our apologies for the inconvenience our mistake caused you, we will take steps to prevent issues like this in the future. -The Balfurd Team
My white jacket was completely cleaned after I got black ink on it. The service at the counter was very curteous.
Business response:
Thanks so much, Lynn! We appreciate you taking the time to leave us a review. Hope to see you in again soon! -The Balfurd Team
I was not told that you wouldn’t accept cash until I arrived to pick up my dry cleaning, and I was referred to a tiny sign by the counter indicating you did not want cash. I had only brought cash with me, so the worker said that he would accept the cash, but would not give me any change back. So what is the point of this policy? Hypocrisy!
Business response:
Hi, Christian! We do not have a cash drawer, hence why we could not provide change. We are accepting card and checks, if you would like to pay with cash please call ahead and ask for your total to bring exact change. Sorry for any inconvenience this caused you. Please email info@balfurd.com or call with any questions or concerns. Thank you. -The Balfurd Team
My comforter was ruined. However, the service was good.
Something has changed dramatically at Balfurd Cleaner. They do not live up to the "environmentally friendly" quality dry cleaning process they advertise. They also do not respect the customer as evidenced by when my wife and I took back blankets that were extremely smelly of chemical smells. We both had headaches from the toxic smells in our home, where the customer service representative questioned whether we were correct. He went from item to item checking for smell. He concluded that "well I guess we can redo them" with ... read more
Frequently asked questions about Balfurd Cleaners
How is Balfurd Cleaners rated?
Balfurd Cleaners has a 4.8 star rating with 1,794 reviews.
When is Balfurd Cleaners open?
Balfurd Cleaners is closed now. It will open tomorrow at 8:00 a.m.