This profile has been claimed by the business owner or representative.
Regency Cleaners & Laundromat
- Dry Cleaning
- Durham, NC
About this business
Location details
904 9th St, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Didn’t get the stains out, still charged me
Business response:
Thank you for your review Sima. While we do our best to remove all stains in our customer's garments, we can not guarantee stain removal. We never want to compromise the fabric on our customer's garments or cause damage from overworking a particular area. Please feel free to take your dress back in to see if there is anything further that could possibly be done or reach out to the manager Saundra at (919)286-2271. Thank you for your business!
I went to the Ninth Street Location where I usually go to drop off dry cleaning and laundry. No other customers were there, only employees. I walked up to the counter and placed my items there. First, the clerk stepped WAY back, like 20 feet, as if I actually did have the virus. (I was wearing a mask and the register area had a plastic shield around it.) Her behavior made me feel as if something were wrong with me. She rudely asked what I needed and I told her what I was dropping off as well as pointed out that I had a coupo... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Paula. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Sent my wife to pick up my order , it was $21.08 or something when I came in I had $15 in coupons from picking a prior Order of $140 so I was told to let them scan coupons at drop off and it will be in system well my wife didn’t know so she went in and paid full price and somehow coupons disappeared and not to mention it was her gas money to get back home where we live in Mebane , and know one has done anything about it so far I have used this location for the past 5 years I’m a Pastor so I have cleaning often why would you ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Archie . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Coupon I had did not work
Business response:
Thank you for providing your feedback and letting us know about this issue, Barbara. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
The young white Female was very rude , on This pass Saturday morning. She should never be on the front waiting on customers. Has no customer skills really need to teach her.
For the past few years I’ve brought my family heirloom tablecloth in to be cleaned right after thanksgiving with good results. This year on thanksgiving day I unwrapped it and discovered there was a big tear in it at a place where it could easily have been repaired had I had any idea it was ripped. There was no notation on the receipt that would have alerted me . Needless to say we will find another cleaner to use .
Business response:
Thank you for providing your feedback and letting us know about this issue, Pam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Presented my laundry and dry cleaning with a five dollar discount coupon that was accepted without comment, but when I went to pick up my laundry, the discount coupon was regarded as worthless, as one of my items was laundry; the counter personnel lacked friendliness as well
Business response:
I apologize for the miscommunication on our part about your $5 dry clean coupon. I have applied a $5 credit to your account so you will receive that discount the next time you bring in a garment for cleaning. We appreciate your business!
Outrageously expensive. You’ve also broken some of my buttons.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
I asked for all 4 pair of plants to have a crease- 2 did and 2 did not! What a disappointment to pay $30 and not get what .I requested. The counter help could not understand or speak English too well and the supervisor did not care! What a disappointment!
Business response:
Thank you for providing your feedback and letting us know about this issue, Ray . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
Frequently asked questions about Regency Cleaners & Laundromat
How is Regency Cleaners & Laundromat rated?
Regency Cleaners & Laundromat has a 4.7 star rating with 849 reviews.
When is Regency Cleaners & Laundromat open?
Regency Cleaners & Laundromat is open now. It will close at 7:00 p.m.