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Regency Cleaners & Laundromat
- Dry Cleaning
- Durham, NC
About this business
Location details
904 9th St, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The last thing in the world I want is another unsolicited 'account'. Or a bunch of emails from someone that I just want to clean my clothing occasionally. I tried to use the unsubscribe from all emails feature in an email and was left with a list of things that I had to individually disable. Please do not email or text me. If I want something cleaned, I will show u and hand it to you and then show up and pick it up when you say it will be ready. Thanks for disconnecting me from all communication.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ellie . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
My coat is still nasty and me and my husband have the same jackets and one was 49 and the other was 23 and my jeans was ten dollars and for 3 pieces 88 dollars I'm going to have the trouble shooter in abc news to contact yall guys something is wrong
Business response:
Greetings, Donna. We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our services. Our goal is always to ensure our customers are satisfied with their cleaning results. We would be happy to provide you with a price sheet in the future as we do not want our customers to be surprised by their bill at pick up. The correct price to have a down coat cleaned is $49.95 plus tax. It appears the other down coat was only priced as a short coat, causing it ... read more
The jacket hadn't been pressed.The wrinkles were still in the arms, and across the shoulders on the back. I had to stem the jacket and vest myself.I was very disappointed.
Your prices have become insanely high. I understand that fewer guts are wearing suits and dress shirts and woman are into more business casual. That said, you should not make your loyal customers absorb the full costs of the changing business landscape. My wife’s cap used to cost $15 to clean and you just charged us $26.50. Unacceptable! Durham, NC
My name is James Abram my custom shirt was given away to another customer back in early January and NO one is trying to Fix the situation , No phone calls are anything, I work hard for my items . I’m in Durham Nc 919-308-6787 . This is so not right in any way.
Had to have my dress redone due to the original stains no coming out. When I went to pick it up after the redo it was still wet on the sides and it looks DESTROYED. It’s frayed EVERYWHERE, the designs on the bodice are unraveled all through the front and back. There are still multiple stains on the back of the dress. That will be noticeable when on again. This place was recommended by 2 people I know but I won’t ever be taking their advice/recommendations again. Also, I won’t be taking nice dresses to this place again. This ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Rebecca . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
unable to use cupons the cleaners gave to me
Business response:
Thank you for providing your feedback and letting us know about this issue, Joan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 286-2271 if you need do not feel this issue has been resolved.
I took my bridesmaid dress to them at the last minute for a stain and they turned it around in 24hours. This was after I had taken it to another cleaner who took a week to remove two stains and only removed one. When I complained they wouldn’t take it back. Called around and Regency was the only place that heard me out and offered to try. Have been a customer for years but moved and tried a new place closer to my home and regretted it. By far the best in Durham, will never stray again!
Please change your window sign on the 9th st location to reflect the change from Mon -Fri to just Mon, Wed and Fri. I dropped my clothes off on Mon afternoon with the expectation I could get them on Tuesday. I was told it would be Wed. When I asked about the sign.I was told that it was nit correct.
Frequently asked questions about Regency Cleaners & Laundromat
How is Regency Cleaners & Laundromat rated?
Regency Cleaners & Laundromat has a 4.7 star rating with 849 reviews.
When is Regency Cleaners & Laundromat open?
Regency Cleaners & Laundromat is open now. It will close at 7:00 p.m.