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Regency Cleaners & Laundromat
- Dry Cleaning
- Durham, NC
About this business
Location details
3912 University Dr, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have been a customer here for about 13 years now and the ladies that work here are fantastic! However, I’ve had horrible customer with the gentleman every time he’s here. Most of the time, the coupons that are sent via email rarely work. Dry cleaning is expensive and I’m certain our business would be valued elsewhere.
Business response:
Thank you for providing your feedback and letting us know about this issue, John F . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 493-5815 if you need do not feel this issue has been resolved.
Unfortunately this time was very bad I told not to use water in my jeans due to stones and flowers - should be dry and for my surprise it get some red stain from the flowers I regret a lot -
Business response:
Thank you for providing your feedback and letting us know about this issue, Fatima . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Management Team has been notified and are working to resolve this issue. Please contact us at (919) 493-5815 if you need do not feel this issue has been resolved.
Upon receiving my husbands shirts we noticed stains under the collar. Don’t believe they were there when we brought them to y’all, disappointing. We also hate how wrinkled shirts are when we get them, they always have to be ironed or steamed. We do think the person working the drive through is delightful!!
Business response:
Hi Danielle. I'm sorry to hear that the quality of your shirts have declined. We always strive to maintain excellent service and make sure our customers receive the highest quality of service while trading with us. We have addressed your concerns with our staff and we will continue to monitor the quality of your garments as you are a valued customer. Thank you for your feedback and we look forward to seeing you soon.
Frequently asked questions about Regency Cleaners & Laundromat
How is Regency Cleaners & Laundromat rated?
Regency Cleaners & Laundromat has a 4.7 star rating with 676 reviews.
When is Regency Cleaners & Laundromat open?
Regency Cleaners & Laundromat is open now. It will close at 7:00 p.m.