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Puritan Cleaners
- Dry Cleaning
- Midlothian, VA
About this business
Location details
12026 Southshore Pointe Dr, Midlothian, VA, 23112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Clean Building! Excellent customer service. Young workers (teens) need a bit of training to know their procedures and what services they provide. All in all, great!
Business response:
Thanks for your rating, Michael! We’re always looking for ways to improve, so someone on the Puritan Cleaners team will be reaching out to you to hear your thoughts.
Brought my coat in to be cleaned on Dec 6th. Came to pick it up on the 8th (it was promised on the 7th) to hear that they had to fix something but should be back the following day. I wasn’t able to get back in until the end of the week and still no coat but the manager would call me Monday. I never got that call. I called them about Thursday, Dec 19th to hear that the mgr was out sick, blah blah. Mgr did call me back to apologize, say they had to order a new zipper and should be back early Jan. I said they can’t get this fi... read more
Business response:
Dara, We are so sorry that this was your experience with our team! We pride ourselves on delivering outstanding quality and service. I’m so sorry we let you down! You can expect to hear from our Division Manager soon. We would love to learn more and show you why we’ve been selected as one of America’s Beat Cleaners. Thank you for letting us know about your experience - we look forward to turning it around!
Expensive even with 20% off. One item of clothing has not been ready 2 days in a row.
Business response:
Hi Kyle, thank you so much for coming to see us. I’m sorry your order was not ready as promised. I will take a look into it and follow up with you! Most often if something is delayed there is a stain or special care required that look extra time. We will find out and let you know! I’m so sorry for the inconvenience! It will be on the house.
Have used Puritan Cleaners for 40 yrs and would not use anyone else !!!
Cleaning was good, but I felt your prices were way too high.
Business response:
We are so sorry, June. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
The clothing wasn’t pressed and still wrinkled
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
we don’t use you very often anymore since you stoped greasing Bermuda shorts in the correct way
I asked that starch not be put in my shirts and they came back starched. I continue to have issue. I may start doing my shirts at home.
Business response:
Hi Shirley , thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We’d love to hear more of what happened and see how we can help. Your experience is very important to us because YOU are important to us! Can you send your best contact information to customercare@puritancleaners.com? Thank you again for letting us know. We look forward to talking with you Shirley !
Frequently asked questions about Puritan Cleaners
How is Puritan Cleaners rated?
Puritan Cleaners has a 4.9 star rating with 1,359 reviews.
When is Puritan Cleaners open?
Puritan Cleaners is open now. It will close at 7:00 p.m.