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Puritan Cleaners
- Dry Cleaning
- Glen Allen, VA
About this business
Location details
11341 Nuckols Rd, Glen Allen, VA, 23059, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Frank does an excellent job with our home delivery service. He goes the extra mile and the cleaning is always crisp and fresh. Thanks Puritan Cleaners.
Business response:
We’re blushing! Thank you so much for the thoughtful review Gary. You made our day! We LOVE Frank and we're delighted he is taking great care of you! We appreciate your trust and support. We couldn't do any of it without you!
Excellent in every way the Puritan Team is outstanding. Well done!
Business response:
A 5-star rating is one of the highest honors a dry cleaner like Puritan Cleaners can receive. You make it all worth it. Thanks for your review!
They lost my son's favorite tie!
Received the notification that my order was ready for pickup. Got there only to find that half of it was not there. Had to make a second trip the next day.
Business response:
Hi Bernie, I'm so sorry for the delay and out of order notification. Our team will be reaching out to learn more so we can make sure you're well cared for and we can avoid any snags in the future! Thank you for helping us grow!
I had a new shirt cleaned there But when I got it back the shirt was faded, it had been washed when I thought it was going to be dry cleaned
Business response:
Hi Kenneth! Thank you so much for sharing about your experience. Fading isn’t something we typically see and we’d love the chance to take a look at your shirt, learn more, and be sure we make things right. Our team will be in touch soon. Thank you so much!
For the first time I was very disappointed because a bath mat was not washed. There was no explanation except “ the item could not be processed”. The cashier was great & apologetic, but I feel I should have been called or texted . Since it was not crucial to get it right away, it just sat there. This review is only for this time as I have always been pleased before & will be back!
Business response:
We have no excuses, Jacqueline. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I had a wool coat that had some dog hair on it and put it in for cleaning. When it was returned, it still had dog hair on it. I was disappointed in the service.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Joseph. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
They lost my sons shirt. Supposed to be ready 2 days before homecoming and now might get it back Mon. Homecoming was Sat. Never again. Had to run out and buy another new shirt for him. Still ticked off.
Business response:
Hi Ethan, I’m so sorry we let you and your family down in such a big way for such a special moment! That’s not the type of work we’re know for and we’d like to do what we can to make things right - at the very least take care of reimbursing you for the cleaning and cost of the new shirt. If we make a mistake, we take responsibility for it, learn from it, and do all we can to take care of your family. Can you send us your best contact info to customercare@puritancleaners.com? We look forward to connecting with you very soon!
2 shirts and 2 pairs of slacks = about $30 ($29 and change). Too pricey for 4 pieces of clothing with no embelishment, beading, special buttons. Gave you second chance. Thanks for confirming we need to go elsewhere.
Business response:
Hi Frances, thank you for letting us know about your experience! We’re so sorry to hear that you’ll be leaving. We’d like to change that. A long time ago we had to make a tough decision between low prices and the quality we feel you deserve! We’d love to take you for a tour if you’re interested, to show you why we charge differently than some other cleaners may. We value your business and whether we have the opportunity to serve you every day or for special occasions, we’ll always be here for you!
Frequently asked questions about Puritan Cleaners
How is Puritan Cleaners rated?
Puritan Cleaners has a 4.8 star rating with 662 reviews.
When is Puritan Cleaners open?
Puritan Cleaners is closed now. It will open tomorrow at 7:00 a.m.