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Owl Cleaners - Cranberry
- Dry Cleaning
- Cranberry Twp, PA
About this business
Location details
20510 Perry Hwy, Cranberry Twp, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We are new to Cranberry area, and were trying Owl Cleaners for the 1st time. Needed a shirt cleaned, promised next day. They called next day and said shirt was lost; eventually it was found a couple days later Will give credit for working with us and communicating, but not sure I want to go back to this drycleaners.
I had a rush order on thurs afternoon neede 2 shirts and suit pants by noon sat. Cleaners stayed in touch with me as time progresses and they found a tear in the pants. They didn't get back in time Friday for the seamstress so they called to tell me seamstress would see them first thing sat morning. They did and grandson made it to his friends wedding on time and looking dapper. Owl. Leaders and staff went above and beyond
When dropping off the item, I asked how much it would cost to shorten the hem on a pair of pants. The clerk didn't know. Costs for alterations were not posted. When I went to pick up the pants, I felt the cost was high, even with the 30% discount. I had submitted a 30% off coupon at the time of the drop-off. I guess 15% off is applied automatically, but it took the clerk 10 min. to figure out how to apply the other 15% off when I picked up the pants.
The pants I had dry cleaned were not ready on the date Owl cleaners said they would be and not available until five days later. I was told they tore buttons off during the dry cleaning process. I asked why they didn't let me know so I didn't drive over and I would have planned to wear a different outfit to an event for which I wanted to wear the dry cleaned item. They rudely said they NEVER tell anyone when things are late or damaged. The associate said things are delayed 4-5 times a week. The associate, also, said, "yo... read more
The service was fine, however, your prices are approximately 50% more than the cleaner I typically use. I recently took a job in the Cranberry area and am looking for a cleaner that is more convenient for my trips between my home and the office. The cleaner I used to use is no longer on my way to work. Given the amount of dry cleaning I usually have in a month, the differential in price is worth travelling out of my way.
Business response:
Mike, We are a little more expensive than some other cleaners but not 50%. We do minor alterations (buttons, seams, etc..) for free with the cleaning process. We are a green cleaner and use fluids that are eco-friendly. Coupons are available in multiple mailings and we have our WISE PERK program which is a frequent customer program that rewards you for what you have brought in. With these coupons the prices are basically the same as other cleaners in the area.
My pants was not ready on the day I was told and no body even knew where they was at.
Frequently asked questions about Owl Cleaners - Cranberry
How is Owl Cleaners - Cranberry rated?
Owl Cleaners - Cranberry has a 4.6 star rating with 421 reviews.
When is Owl Cleaners - Cranberry open?
Owl Cleaners - Cranberry is open now. It will close at 6:00 p.m.