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Lapels Dry Cleaning
- Dry Cleaning & Laundry
- West Roxbury, MA
About this business
Lapels Dry Cleaning is powered by Green Earth Cleaning, which offers the Worlds ONLY 100% Environmentally Non-Toxic Dry Cleaning Solution, which is also non-allergenic and meets sustainable practices. How do we do it? We utilize liquefied sand (silicone) which, when released into the environment, breaks down naturally to sand and water – making it safe for the air, water, and soil. This process is also gentler on your garments which helps them last longer and, of course, has no odor.
Location details
29 Willow St, West Roxbury, MA, 02132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 3:00 p.m. |
The worst experience ever. The worst customer service. Girl in the store was very very impolite. The first time you returned my jacket one week late. This is my second time and I had to rerun my jacket because it was not washed well. The least your employee can do is apologizing to the customer. Instead she showed me attitude.
Business response:
We have no excuses, Sara. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I use Lapels because Shanika the intake worker is so professional, engaging & determined to serve her customers! I so appreciate my interchange with her because they ll are always pleasant! I always look forward to my visits.
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating. Thank you so much!
Lapels Dry Cleaning represents perfection in dry cleaning. Their work is perfect, clothes get new life after they visit Lapels. They look like new again. The whole experience is very pleasant. The staff is always polite, helpful and welcoming. I highly recommend these cleaners.
Business response:
It’s our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Lapels!
SHirts always perfect. Manager at West Roxbury store ALWAYS personable and fun to chat with!
Business response:
Thanks, Sandra! We give YOU a 5-star rating as a customer! Hope to see you again soon.
I got a great at the dry cleaner located at West Roxb
Business response:
Wow, Ysabel! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Lapels is the best!
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Heather!
I will no longer do business with Lapels.I recently brought two throw blankets to be cleaned. I asked the price at drop off and the person at the counter was unable to provide it. This is a very poor business practice. The clerk said she would send an email with the price. This never happened. The cleaning took 6 days (excessive amount of time in my opinion). I dropped it off on a Saturday and it was to be ready on Friday. I did not pay close enough attention to the receipt and discovered when I went to pick it up at 3:00 th... read more
Business response:
Thank you Wendy for providing us this feedback. I apologize the cleaning process took so long and we will coach the team on being able to provide a quote when dropping off. John will be reaching out to you directly and we have added a credit to your account for the inconvenience.
Fair prices, reliable service, friendly staff, convenient hours and location.
Business response:
Thank you Tod we appreciate the 5-star review.
Shoes were great. Usually, the personnel is very pleasant but this time, my experience was completely different
Business response:
Thank you for your feedback and apologize your experience wasn't up to the normal service.
Frequently asked questions about Lapels Dry Cleaning
How is Lapels Dry Cleaning rated?
Lapels Dry Cleaning has a 4.7 star rating with 248 reviews.
When is Lapels Dry Cleaning open?
Lapels Dry Cleaning is closed now. It will open at 7:00 a.m.