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Kona Cleaners
- Dry Cleaning
- Newport Beach, CA
About this business
Location details
3415 Via Lido, Newport Beach, CA, 92663, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I had previously tapped on $20 discount for 5 pieces brought in for cleaning . Coupon verified by your website. I do not see where discount was applied. TC
I have received an email that my account is past due. I have not put any dry cleaning to you for months and pay at the time of collection. I have been out of the country since Dec 31 st.
You lost a black dress and never contacted me about getting it back. I came into the store many times but you always said it will be here soon! It never happened!! Yes, very disappointed in that service or effort to correct the loss. Marilyn
I have been a customer at Lido Island Store for several years. The Manager is great but there is one lady that works there that is very cold and unfriendly. I complained about her before, but she has not gotten any better. We are changing to the 17th street store in Costa Mesa
The job was to dry clean two, cotton curtain panels. They came back with rust stains. While you were redoing them, I discovered I could buy new curtains for less than I was charged ($60.00!) to clean these panels. So, I bought new curtains. A $60.00 charge to clean two curtain panels was certainly not a good value.
Business response:
We've had a bit to think about it, and we're just not satisfied with three out of five stars on , Keven. We'll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Disappointing experience bringing in my Coast Guard Tropical Blue uniform. There’s a sticker on the door that says “free military uniform cleaning,” but when I picked it up, the lady working there, Bertha, did not understand that this is in fact a military uniform- one of many different kinds - and charged me at pickup. First, her English was not very good and she was insisting that it is a “police uniform” (probably because it is blue) even though I told her many times that this is a military uniform like the one in the pi... read more
Business response:
That just won't do, Jonathan. We never let a bad review go without trying to turn a negative into a positive, so stand by and we'll see what went wrong and how we can help!
The 5 pieces that I brought in for cleaning and laundry were accompanied with a copy of an email with a $10.00 off message and a coupon for 15% off on shorts. Your clerk told me that the 15% was applied but the $10. off could not be deducted from that order as I couldn't receive more than one benefit per order. My total order came to $42. and change....this whole transaction seems to me very ill conceived or totally mismanaged? I do not like the fact that I feel that I have to double check my cleaning bill to insure correc... read more
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
My coupons never load to my account. Every time I click the link in my email it says something has gone wrong
Business response:
Hi Jantzen, I do apologize for these issues, you are correct that this new technology has been a bit buggy lately, its new and improving every day. I did look up your account and even though it said there was a problem, it did automatically apply like it was supposed to, it was the confirmation that was incorrect. The issue has been found and the software will get a hotfix next week to resolve this issue. Thank you for letting us know about this and again, I am sorry about the issues. Again, the discount is on your accou... read more
Shoes were late and the store wouldn’t delivery them.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.4 star rating with 444 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.