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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
5905 Warner Ave, Huntington Beach, CA, 92649, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am very dissatisfied in the coupon system. We have been loyal customers since Matt had the store. The coupons are short lived and if I don't have any clothes then they are useless. Matt would give us a discount no matter when we brought them in for being a loyal customer.
GROUPON BUYERS BEWARE!!!! “The Card Promo MVP Card”, (the plastic white with green lettering thin card) , did not give me the 50% off my total order, and, (20% of all laundered dress shirts with any square punches). I was asked by the employee during my ring-up if I had any coupon or discounts. I presented this card and then I hear, oh you don’t get a total of 50% off the total order, it’s blah blah, & blah, then blah blah, and we’ll let you know the total when you pick it up. I went to this place because I bought the Gr... read more
Business response:
We can’t stand the fact that we let you down, Bryan. We’ll be reaching out to you in the hopes we can make it up to you.
I was told my order was going to be ordered on a specific time and it wasn’t
Business response:
Three out of five stars is an average rating, but Kona Cleaners - Warner Ave #11 is never satisfied with average. Someone from our team will be reaching out to you so we can serve you better in the future!
The cleaning of clothes is OK, but the ironing is horrendous. Regular clothes come back not ironed well. A continuous problem. But when I have a special request, e.g., the collar of a particular shirt must come back ironed up....every time it may have been ironed so the collar stands up, but when I get it, the collar is no longer standing up. I wear this shirt a lot so it's a continuous problem with no apparent solution. I miss Crown Cleaners. I miss good service. I'm thinking of going somewhere else.
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Stefanie, we apologize, and someone from Kona Cleaners - Warner Ave #11 will be reaching out to you to see how we could have served you better!
Since Mary Ahearn is out the girl replacing Mary is not too friendly. I did not receive a text nessage when my clothes were ready, and she does not say hello or talk much.
Business response:
Spencer, we at Kona Cleaners - Warner Ave #11 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Almost perfect. Next time you send me a discount coupon, please state what services are covered and put an expiration date on it. I saved the anniversary coupon to use and it was not honored!!!!
Business response:
Kona Cleaners - Warner Ave #11 did our best to provide top quality dry cleaning services to you, and it looks like we performed admirably! Thanks for your review, Barbara!
The price for altering a pair of scrub pants is outragous $12.00 . A cleaners cross the street is changing $7.00.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Denise. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
I’m just confirming that in the email I received where it says Balance $19.99, that it doesn’t mean a balance owed since there is no balance owed Thanks
Business response:
Thanks, Jess! A 4 star rating on <ReviewSource> is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
Went to pick up alterations before a cruise and and they weren’t ready. Apparently your seamstress was out sick. Life happens, but it had been there for a week and I had planned on taking this item. I could have overlooked that one incident but I have found your prices to be high. We have a lot of dry cleaning on a regular basis and I found the increase to be too much.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 848 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 6:30 p.m.