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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
5905 Warner Ave, Huntington Beach, CA, 92649, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Not good. Wrong order and when brought to attention , still got it wrong. Picking up dry cleaning shouldn’t be so hard. Unfortunately I will not be back.
Business response:
Our customers are our world, Jason, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
A badly stained white jacket came back spotless
The staff is overall great at the location on Warner. Unfortunately, your service cost is no longer competitive for our area. I believe that today might be our last time with your service as it was almost $10 dollar for a suit jacket and that is too much. Additionally, I had a $10 dollars off a purchase. Since I didn't submit that discount before I dropped off my dry cleaning I was not able to use it. This policy makes zero common sense. Between this policy and the cost of your service, it had lead us to seek another servic... read more
I like your cleaning service even tho i had a somewhat frustrating experience my first time. But you contacted me and I would refer you to everyone I know. I did however try to use your alteration service to have a zipper put into a leather vest. I was told it could be done. The next day I am told it can not be done. That was disappointing.. your staff is very nice and friendly..
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Terry. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I am very dissatisfied in the coupon system. We have been loyal customers since Matt had the store. The coupons are short lived and if I don't have any clothes then they are useless. Matt would give us a discount no matter when we brought them in for being a loyal customer.
GROUPON BUYERS BEWARE!!!! “The Card Promo MVP Card”, (the plastic white with green lettering thin card) , did not give me the 50% off my total order, and, (20% of all laundered dress shirts with any square punches). I was asked by the employee during my ring-up if I had any coupon or discounts. I presented this card and then I hear, oh you don’t get a total of 50% off the total order, it’s blah blah, & blah, then blah blah, and we’ll let you know the total when you pick it up. I went to this place because I bought the Gr... read more
Business response:
We can’t stand the fact that we let you down, Bryan. We’ll be reaching out to you in the hopes we can make it up to you.
I was told my order was going to be ordered on a specific time and it wasn’t
Business response:
Three out of five stars is an average rating, but Kona Cleaners - Warner Ave #11 is never satisfied with average. Someone from our team will be reaching out to you so we can serve you better in the future!
The cleaning of clothes is OK, but the ironing is horrendous. Regular clothes come back not ironed well. A continuous problem. But when I have a special request, e.g., the collar of a particular shirt must come back ironed up....every time it may have been ironed so the collar stands up, but when I get it, the collar is no longer standing up. I wear this shirt a lot so it's a continuous problem with no apparent solution. I miss Crown Cleaners. I miss good service. I'm thinking of going somewhere else.
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Stefanie, we apologize, and someone from Kona Cleaners - Warner Ave #11 will be reaching out to you to see how we could have served you better!
Since Mary Ahearn is out the girl replacing Mary is not too friendly. I did not receive a text nessage when my clothes were ready, and she does not say hello or talk much.
Business response:
Spencer, we at Kona Cleaners - Warner Ave #11 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 857 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 8:00 a.m.