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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
5905 Warner Ave, Huntington Beach, CA, 92649, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This was my first time at Kona and it was and still is a disaster ! I dropped off my 2 suits and 2 shirts on Saturday for same day service....When I returned only 1 suit was ready and it’s unknown what happened to the rest of my clothes.. The employee made a few calls to the driver and the plant, but only at my request. They were unable to locate my clothes. I was told nonchalantly to come back on Monday (even though they’re open on Sunday) to see what happened to the rest of my clothes......To be continued ! What burns me... read more
Business response:
Our customers are our world, Shands, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Had a custom curtain altered and was shortened 4” too short. It is ruined. Do you not measure prior to altering?
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Suzanne. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
I specifically asked for my 9 pieces to be pressed only because I washed the garments before I brought them in. Somebody somewhere made a mistake and had my garments laundered. Mistakes happen I get that. I hope that is the only time it happens because I will take my business elsewhere if it happens again.
Business response:
Thanks for your rating on , Spencer! We’re always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
During my last visit the computer system did not work. I had to provide my credit card so the owner could copy the numbers and then she copied the numbers incorrectly. Along with misplaced clothing or 6 out of 10 times to ask me if I was a customer there. Ever since they changed their location the service has not been substandard. Maybe it’s time to search for a new cleaners!
Business response:
A one star review on sends us a message, Raymond. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
Pants did not have the center crease I requested
Business response:
We have a motto, Carol, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Not good. Wrong order and when brought to attention , still got it wrong. Picking up dry cleaning shouldn’t be so hard. Unfortunately I will not be back.
Business response:
Our customers are our world, Jason, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
A badly stained white jacket came back spotless
The staff is overall great at the location on Warner. Unfortunately, your service cost is no longer competitive for our area. I believe that today might be our last time with your service as it was almost $10 dollar for a suit jacket and that is too much. Additionally, I had a $10 dollars off a purchase. Since I didn't submit that discount before I dropped off my dry cleaning I was not able to use it. This policy makes zero common sense. Between this policy and the cost of your service, it had lead us to seek another servic... read more
I like your cleaning service even tho i had a somewhat frustrating experience my first time. But you contacted me and I would refer you to everyone I know. I did however try to use your alteration service to have a zipper put into a leather vest. I was told it could be done. The next day I am told it can not be done. That was disappointing.. your staff is very nice and friendly..
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Terry. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 848 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 6:30 p.m.