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Kona Cleaners
- Dry Cleaning
- Corona, CA
About this business
Location details
330 W Foothill Pkwy, Ste 103, Corona, CA, 92882, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought in a silk robe that my great grandmother bought from China in the 90’s. They ruined it “beyond repair” and I was notified on 8/1. Today, 8/5, I called again to see how they planned to handle this. I finally received a call back from the manager. She said their protocol in this situation is to google search the value of the robe and reimburse me that dollar amount.. If an article has any sentimental value and cannot be replaced it will be your mistake to take it to this establishment.
Business response:
Hello, We are sorry that you are upset about this situation. We have been as careful as possible with your garment but it was brought in with urine stains and smell. We cleaned it once and it was destroyed because the fabric did not hold up to regular cleaning. Normally when fabric has degraded to this point, we do not take on any financial responsibility because it is fully out of our hands how it will react however, we did not mention this to you because of its sentimental value and we decided to claim responsibility out o... read more
Horrible customer service, Jacket was not cleaned good, stains were not removed, rude worker, took extra money for no reason, I asked for the manager to call me so I can get a refund, never got a call from the manager and I never got a refund and they gave me my jacket uncleared, Horrible Place,
Business response:
Hello Dalia, I would like to definitely address your concerns seeing as how we don't want there to be misunderstandings. Upon drop off, you were advised that it was possible that the stains wouldn't not come out. We do charge for services performed, especially if we advise of the possibility of the work not coming out to your liking. We did not take extra money for any reason as we also performed a redo on your garment to try a second time for which there was no charge. You told our attendant that you used a clorox wipe to ... read more
We have been long-time, consistent customers. Approximately 2 months ago, I took a very expensive shirt with pearl buttons into the Corona store for dry cleaning. The plant took the buttons off to clean it, but didn't put the buttons back on or return them with the shirt. The handling of the situation by the store staff as well as Karla the manager has been frustrating to say the least. I was going back and forth with the store employees to determine if they could find the buttons. Finally, Karla told me they were going ... read more
Business response:
Hello Elaine, I am sorry that it has been a frustrating situation for you. I definitely didn't mean for these things to happen or for the process to be this lengthy. Hannah was right, I was isolated due to COVID but I still place the order at Nordstrom to get your buttons. It took a full week for Nordstrom to cancel the order and while in isolation, I spent about an hour on the phone with their customer service trying to track down a shirt in their stock and trying to figure out how to get this settled. It didn't work. I th... read more
Excellent staff
I've requested multiple times to have my shirts pressed and creased. Still can't get it right or what I asked for.
Business response:
Our customers are our world, Paul, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We've let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
I won’t be returning to this cleaners again. Had some alterations done and the old creases weren’t even pressed out, had to bring my pants back couple times with still the same issues after getting them back..
Business response:
Hello Johnny, I’m sorry to hear that you didn’t receive the quality service you deserve. I will definitely let the production facility know so that they are aware of the shortfall. I will be adding a $20 credit to your account in hopes that you will change your mind in the future and we can provide you better quality service. Again, I really do apologize that we didn’t deliver on our promise of quality service and have inconvenienced you this way. Thank you for letting us know!
My blouse was damaged and they wanted to give me credit . I needed this blouse for a wedding and with the pandemic going it’s hard to go out and look. For something else .Im so disappointed!!!
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I just had the worse experience with Kona Cleaners and I have been coming here for years. The employee was extremely rude, unprofessional and a sassy back talker. I will be taking my business elsewhere for sure and I will let everyone know just how bad it was. Small town
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, Sandy. We’ll be reaching out to see how we can make it right.
Drop off was pleasant, but at pick up, there was a very rude lady closing one of the registers that really needed some training in appropriate customer service skills. Her attitude was extremely off putting
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 1,022 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.