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Holly Cleaners
- Dry Cleaning
- Newton Centre, MA
About this business
Location details
1314 Centre St, Newton Centre, MA, 02459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
The women at the counter thought that the black garment color was removed. She took the garment to ask a specialist in the back room. The specialist thought it was a stain and could be removed. I paid for the Holly care$15.00. When I picked it up the receptionist said the color had been removed and they could not fix it. I took it home took a black manic marker snd restored the black color. I am very disappointed and will not return to your stote
Business response:
Dear Ms. Kelley- I am sorry you were unhappy with the results of our cleaning. Unfortunately, since there was color loss on the garment and you wanted it cleaned, there was no way for this loss to be removed. I am sure you understand, that we would never use a marker to repair a garment but I am happy that your piece is now whole. Thank you and have a nice day. Best, Susan Davidson Holly Cleaners, Inc.
Left a silk blouse to be cleaned. Did not remove the spot.
Business response:
Hi Bryna, Sorry you weren't completely satisfied with your visit. We do try and let customers know if we were unable to get a particular stain out using special tags attached to the piece during packaging. I apologize if one of those was not properly placed on your order. We are however, always more than happy to re-do a garment free of charge. Please don't hesitate to reach out if you'd like us to take a second look at the piece.
I waited and waited for ever until they found my item in the back! Apparently it was put in the wrong place! But no one informed me that they were still looking so I thought they had forgotten me... no one around to ask! When they finally found it.. I didn't hear apology or a thank you!
Business response:
Hi Olivia, We are sorry over the frustration with your pickup. Certainly someone should have updated you regarding what the wait time was for. The item had been placed incorrectly and more than one staff member was searching through holding areas trying to find your comforter. I am placing a credit in your Holly account in hopes you'll give us one more chance. I assure you this wait time, and handling of a particular situation was a fluke. Thank you for your feedback.
I’m a new customer. When I dropped off my laundry I was told that as a new customer I would get a discount. However when my husband picked up the laundry a week later they charged full costs.
Business response:
Hi Ms. Chen- I have spoken to the customer service representative who assisted you when you were in our store and I believe there may have been a misunderstanding at drop off. After an initial visit, our new customers receive a 10% thank you coupon in the mail or email. Please be on the look out for this offer and let me know if you need anything else and thank you for your business. Best, Holly Cleaners, Inc. - Committed to a Cleaner World!
Frequently asked questions about Holly Cleaners
How is Holly Cleaners rated?
Holly Cleaners has a 4.8 star rating with 858 reviews.
When is Holly Cleaners open?
Holly Cleaners is closed now. It will open tomorrow at 7:00 a.m.