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Fletchers Fabricare
- Dry Cleaning
- Vancouver, BC
About this business
Location details
3075 W Broadway, Vancouver, BC, V6K 2G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I asked for wash and fold was charged for dry cleaning
Business response:
Hi Jenny. We are sorry to learn of your feedback regarding your recent experience with us. We see that you are new to Fletchers and to our free pick up and delivery service. When our team picked up your suitcase and bag intended for cleaning it was unclear as to how our team was to process the items inside. A CSR reached out to you via phone to ask if the items should be processed as wash and fold or as drycleaning and they did not receive confirmation. Our team proceeded with your order as we do for every order and assessed... read more
Your prices have become astonishingly high. $21 to clean a t-shirt? Incremental pricing e.g. base price plus more depending on fabric? Two cotton shirts, one $11 the other $7 because one is a darker colour? I’ve had my shirts, suits, etc cleaned at Fletchers for a very long time. Others at your store have said the same thing to me about your pricing. I don’t think I’ll be coming back.
Business response:
We appreciate your feedback, Stephen. We apologize if our pricing has not met your expectations. Please know our pricing is based on various factors, including fabric type, care label specifications, length, condition and more which may result in different charges. We understand our operations manager had the opportunity to speak with you over the phone in best efforts to find a resolution. We thank you for your time on the phone and hope to have the opportunity to provide you with the quality and value service in which we a... read more
I brought in 4 x shirts to be pressed. They were bought at Costco, were nothing special and was charged $65.00. The shirts were cheaper to buy at retail cost. An absolute and utter rip off. Never ever again will I take my dry cleaning into this establishment.
Cam, the 'owner' of Fletchers Fabricare has told me over the phone to never again do business with them. I am banished as a customer. When I brought my cycling jersey in to the Grace location on September 16, I provided specific direction regarding the small alteration that I wished to have made. I wanted to have the underarm and sleeves seam opened and to have the resulting material edges reinforced so that they would not fray. Ivett took accurate notes on order #09-281189 Apparently, one of the seamstress staff thought oth... read more
Reception was very good. But when I arrived home I found out that the starched best had been badly ironed from the inside. I have to bring it back to you so you’ll be able to redo it. Otherwise Fletcher is a good place to go even if it is pricy. Eliane Mey
I came in asking for alterations for a suit that I needed for an event. I was told the suit would be ready by 5pm on the day of the event. Once I arrived at 5, I was told the suit would not be ready in time for my event. This was extremely disappointing. If the suit could not have been ready in time for the event, I would have went elsewhere to have it tailored. I am also extremely uncomfortable paying the full amount for this alteration, as my expectations that were promised by the staff were not met.
I trusted them with an alpaca duvet, and a cotton duvet cover. They completely destroyed the duvet, and told me it happened because although I asked to have it dry cleaned, they water washed it instead, and felted it. They said this happened because it doesn't have a tag, and their cleaners follow the instructions on the tag. My duvet cover has a tag that says DRY CLEAN only, but they also water washed it, and shrank it. They said it's impossible they shrank it, because cotton doesn't shrink. I took my dry cleaning to a dry ... read more
Business response:
Thank you for sharing your feedback Morgan. We have had multiple conversations with you regarding this situation and have attempted to resolve this for you. As we have mentioned to you before, our team realizes that an error was made during the cleaning process of your duvet in August, 2020, and we sincerely apologize for this inconvenience. In an effort to resolve this matter, we have been in contact with you over the phone and email in hopes to find a suitable replacement for your ten year old duvet and have already reimbu... read more
Got pants re—hemmed as the threading was braking off. Unfortunately the new hemming was done with a very thin thread that was not much better and very loose so Now I have had to take it to another alteration shop for another 20 dollars
Business response:
Hi Jason. Thank you for your feedback and for bringing this to our attention. We are going to have our store manager follow up with you directly via phone to discuss this further. Thank you.
I had a lost shirt. Fletchers could not find it so the reimbursed me the purchase amount.
Business response:
Hi Bob. Thank you for your feedback. As this is not typical of us, we greatly appreciate your patience during this matter. Thank you and we hope to see you soon.
Frequently asked questions about Fletchers Fabricare
How is Fletchers Fabricare rated?
Fletchers Fabricare has a 4.4 star rating with 669 reviews.
When is Fletchers Fabricare open?
Fletchers Fabricare is open now. It will close at 6:00 p.m.