This profile has been claimed by the business owner or representative.
Burke Cleaners
- Dry Cleaning
- Windsor, CO
About this business
Location details
1530 Main St Ste E, Windsor, CO, 80550, United States
Get directions
Always friendly
why do you list the business hours when no one is available to take or return order?
Business response:
Hello Linda, thank you for your message. We are unsure what you are referencing as both our website and google show our staffed hours of 9-5 MF and 10-2 Sat where the staff can personally assist. We are also open for use with our 24/7 kiosks at any time as our lobby is always open. The store has been staffed these hours for the last 4 years. If something else happened please let us know but we are always happy to assist. Thank you
Once again, with two shirts, only one had sleeves creased. Check your quality control.
Business response:
Thank you for bringing this to our attention, Douglas. We apologize for the inconvenience caused and will address the issue with our quality control team. I also added a note on your account for sleeves to be creased on your shirts. If you do not mind bringing your shirts back in to our Windsor location we are more than happy to re do your shirts for you at no charge. We look forward to your next visit. Have a good day.
This is an addendum to my previous complaint. I brought the shirt in still on the Burke hanger with the plastic collar tab and obviously unworn, starched and pressed from its laundering at Burke.
Business response:
Hello Douglas. It looks like our manager Shannon already reached out to you to take care of your shirt. Thank you and we appreciate your business.
I have been a customer since Burke cleaners came to Windsor, before that Front Range which you took over. Countless shirts to be laundered. Yesterday, I went to put on a shirt that you laundered and found it damaged. It was not like that when dropped off. When I took it into the Windsor shop this morning along with 5 shirts to be laundered, I showed the clerk or manager the damaged shirt. Her check of when it was last laundered was in 2022. I have many white shirts and it is possible that I haven't reached for that one unti... read more
Overall good experiences, but several of my clothes had barcode stickers applied directly to the tags and they are now permanently fused there.
Business response:
Hello Deanna. If you would like to send your items back in we can remove the heat seals from the tags. This is how we invoice garments in this industry. Other cleaners do the same. We can also put instructions in your account to not put heat seals on any of your items. We can use safety pins to put a paper heat seal on if that is what you would like us do. I hope you have a great rest of your day.
I like Burke Cleaners, however an experience today leaves me to start looking for someone else. I took in a boatload of cleaning and dress shirts mid-May. I had a coupon and picked up the items when told they were ready. Found out today that several shirts were not in the mass of items I picked up on May 19th. My wife picked up the missing items today and was told that Burke would NOT apply the coupon as it had been used when I picked up the other items. This is a customer service failure. First to not inform me that n... read more
Business response:
Hello Rich, thank you for your message. We do apologize for any issues you faced on your last order. By chance do you recall the coupon that you are referencing? The only promotion we see redeemed was the May special of 20% off Households. The promotion did get applied to the down comforter dropped off under your account on May 22nd, It does appear you have a separate account open under Leslie that had laundered dress shirts and some dry cleaning brought in on May 18th but there was not a coupon available that applied to th... read more
I brought 6 dresses in for simple hem she said it would be like $106.00 unless I had them pressed. Then it would be closer to 200.00 I said the are clean I don’t need them pressed.. went to get them and it was 32.00 per dress had I known it would be 200.00 for 6 dresses just to hem I would of declined.
Shirt for laundry. and starch was damaged and unable to be repaired. I was not allowed to witness the damage. A check was unable to to be delivered. I have been sending shirts for 50 years maybe a lost button. Where. Is the shirt., where is the check ? It is with anticipation you understand my reluctance to send future laundry. Regards , Michael D Kirk DVM Cc James
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 1,021 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It is open 24/7.