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Burke Cleaners
- Dry Cleaning
- Fort Collins, CO
About this business
Location details
1630 S Lemay Ave, Fort Collins, CO, 80525, United States
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Charged for US military uniform
Business response:
Hello Madison, I do apologize for the confusion. Your items were put into the system as ROTC uniforms instead of US Military. A Burke attendant will be contacting you today to get your credit card information since we do not store that information. We will then give you a full refund back onto your card. Thank you - Burke Staff
The 20% discount was not applied to my account as I had requested for the dry cleaning I picked up today. Why not?
Business response:
Hello Craig, thanks for your message, and I do opologizr for the error. It appears you have 2 accounts with us. One was created in Nov 2019, and it appears a second one was created when you first used our kiosk at the Lemay location in mid June this year. It appears the clerk applied the discount to your original account, but when marking in your items she selected the newer account that didn't have the pending coupon. I have merged your accounts to prevent any future issues. The discount would have been $9.65. I have p... read more
PLEASE READ BEFORE TRUSTING BURKE CLEANERS WITH YOUR CLOTHING I've used Burke three times now, each time giving them a chance to redeem themselves and each time regretting it. My first time using them resulted in a stain on a white silk blouse, and it wasn't the last time I got something back in worse shape than when I brought it in. However, Burke did the right thing and cleaned it properly at no additional charge, so I decided to give them another shot. The second time, without telling or asking me, they applied iron-o... read more
I picked you becauae of 24 hour pick up. Twice now i have come to get my items and the door has not worked. Someone called me the following day just to tell me "you need yo pull handle down really hard" came back again and did not work again. And I could not hear the guy on the ring. I am sure I know how to open a door and this one again did not work. I will have to leave work to get thewe items and will not be back. After the first time i was told they could be delivered. But all she called to say was pull the handle harder... read more
Business response:
Hello Tanner. I am sorry for this. I would be happy to come deliver your items. I could do that for you around 5pm today. Will that work for you? Thank you - Jeff Lavelle -Owner
Brought four sweaters to be dry cleaned and two shrunk. Had to then have them stretched, came back and they were wrinkled and not stretched. Came back two more times and they were still not right. Asked for a refund on three occasions and was told the owner would contact me, which never happened. Then was told a refund check would be sent to me, which also never happened.
Business response:
Ben I am so sorry that we dropped the ball on getting you taken care of for your sweater issues. I will be having the new manager of that location give you a call and get all the details for you sweaters and get you reimbursed as soon as possible. Area Manager - Dawn
For the 2nd time in the last approx 3 months my order has been messed up. I have been going to this location for 6 years never a problem. I specifically asked for 24 hr turn around and it didnt happen. Causing stress and issues for me as it was the bulk of my work clothes. While I was given a $50 credit I believe I am due more compensation due the repeated issues and stress caused to me.
Business response:
Mark and Adrienne I have put a note in your account that says to always make your items due for next day that way we can pay a little extra attention to your orders. I also went ahead and added another $20 credit on to your account for the inconvenience of not having your full order ready on time for you. Area Manager - Dawn
My cashmere sweater came back to me in a size that would fit a toddler and it was a woman’s small when I took it in! After 4 attempts to stretch the sweater I was done, and asked that a manager call me. Three months later I have not heard a thing from the cleaners. Do NOT take your clothes there as the employee told me my sweater was one of many that was shrunk. Very poor customer service
Business response:
Kathy I am so sorry that we have not connected so that we can discuss your sweaters. I do apologize for any inconvenience this may have caused you, I absolutely want to get you taken care of. Please give me a call at your convenience so that we can discuss the details of your sweaters. Dawn - Area Manager -970-412-1322
I received the wrong information on how the delivery service works at the Fort Collins South Lemay location - which is the main reason why I chose Burke Cleaners. I called the delivery phone number Monday morning to get clarification and nobody answered the phone until 4pm. Very unprofessional customer service both in-store and over the phone.
Business response:
Debora I am so sorry that you were given wrong information about our Route service. We offer the service for the convenience to our customers and it looks like we did not full fill our end of the bargain. Our Route department is very busy during the day trying to make sure that the orders are getting to that days customers and do most of their return phone calls by end of business, I do apologize for any inconvenience this may have cause you. If I can ever be of any assistance please do not hesitate to call me 970-412-1322 D... read more
I continue to ask for my pants to be creased to the waist. It’s hit or miss. This most recent job produced every pair creased half way up the pant leg. It looks pretty bad. Although I have been offered the chance to bring them back to try again, it’s inconvenient and misses the point. I would like to have it done correctly the first time. Perhaps each pair could have instructions attached so the pressing staff will know. It apparently is a very unusual request, so I guess we’ll have to try a customized approach? Look... read more
Business response:
Susan I am very sorry that we did not meet your needs on your last visit. I have made some notes in your account to help insure that this does not happen on your next visit. I also put a credit on your account for the cost of your last cleaning of your pants since we did not get them done correctly for you. Please do not hesitate to contact me if this issue is not better on your next visit. Dawn - Area Manager 970-412-1322
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 626 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It is open 24/7.