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Best Cleaners
- Dry Cleaning
- Plainville, CT
About this business
Location details
69 East St, Plainville, CT, 06062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They remember their customers and have the order ready when you walk in the door.
The coupon sent via email was not applied. I mentioned there should be a discount when I dropped off the clothes. It wasn’t applied to the order and I needed to show the customer rep the email to have it applied. Please fix your system
They shrunk my down coat. Second coat that was ruined. Will not be going back! I should give them no stars.
Business response:
We are so sorry, Mary. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we’ll be reaching out to you shortly.
Even with a difficult cleaning job they saw to it that we as a customer was satisfied with the end result. Here the customer truly must come first and be satisfied!
I'm frustrated with your pricing. Every time I bring in a jacket: "It costs more because it is white; or it costs more because it's linen." It seems like a moving target to you. The clerk gave me the price list, but there is nothing on it that indicates these differences.
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I asked for a military press on my shirts and they werent fully flat ironed and the creases had traintacks on them, as in they werent a straight line they split off in some parts badly
Business response:
Jamison I do apologize for the quality of the shirts. I will refund the amount to your credit card. I would be glad to redo for you at your convenience. I appreciate the feedback. Thank you Carmen
You changed your store hours by placing a piece of paper on your door but didn’t bother to change them in your phone message where I referred to Hence when u shows up at 8 am Saturday morning to pickup my cleaning I was 2 hours early Your lack I’d attention to detail made me two hours late and made me miss my ferry reservation to Long Island. Details are important and can have a significant effect on people’s schedules Very unprofessional
Business response:
We clearly dropped the ball, Jame. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
$10:00 to get one blouse cleaned and starched is Ridiculous that’s 1/2 the price of a new blouse’
Business response:
We can’t stand the fact that we let you down, Mary Ann. We’ll be reaching out to you in the hopes we can make it up to you.
I had four silk curtain panels dry cleaned. One of the panels was returned to me with a 2 foot long tear that is 2 inches wide down the center of one of the panels. I wasn’t told about the damage and found it myself when I took it out of the bag and went to hang it back up. Spending nearly $150 to dry clean these and not being told about the damage but still getting charged the service they provided is very disappointing. They could have at least had the courtesy of letting me know when I picked them up.
Business response:
Chris, I do apologize I will have Ana the manager reach out to you shortly. Carmen
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 456 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open at 8:00 a.m.