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Tide Cleaners
- Dry Cleaning
- Lubbock, TX
About this business
Location details
4511 98th St, Lubbock, TX, 79424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Awesome job and best customer service loved going in there all them smiling faces
Business response:
Christine, thank you so much for your wonderful feedback and review! When we're able to serve wonderful guests like you every day, it's easy for us to always have a smile on our face! We hope you'll stop in and see us again soon! #TideDryCleaners
RecommendedI love the way my clothe smell when I pick up The customer service is awesome. I would recommend Tide cleaners
Trash! Last time I use this company! Took 5 shirts and got them all shrunk and one was still dirty! Never again! I do not recommend this cleaners at all!
Business response:
I would like to sincerely apologize for the issues you experienced in our store. Our goal is to exceed our guests’ expectations and we obviously fell short in your case. My name is Tom Rask, I am the owner of the store and would welcome the opportunity to rectify the issues you experienced. Someone from the team will be reaching out shortly. Sincerely, Tom Rask Franchise Owner
I have used Tide Dry Cleaners since they opened here in Lubbock and have been pleased until now. I took a VERY expensive comforter in to have dry cleaned and they assured me that it would be ok. I had to sign a waiver and I told the girl that took my comforter that I had a bad feeling and would rather not take a chance having it cleaned if she felt it could be damaged. She said oh no, it will be just fine! If we think there is a possibility of anything happening to it we won't clean it. Picked it up yesterday and it is... read more
We have used tide for quite awhile now because the “after hours” pickup is extremely convenient for my husband and I’s work schedule. However, the staff here is always so rude every single time I drop clothes off. The drop off time for same day pick up is 9 AM and they get so put out every time I drop off before 9 and say I’d like it the same day as if it’s such an inconvenience for them. When we changed banks, I called before they closed at 7 to pay for the day cleaning and make sure I could do the after hours pick up so I ... read more
Business response:
I would like to sincerely apologize for the issues you experienced in our store. Our goal is to exceed our guests’ expectations and we obviously fell short in your case. My name is Tom Rask, I am the owner of the store and would welcome the opportunity to rectify the issues you experienced. Someone from the team will be reaching out shortly. Sincerely, Tom Rask Franchise Owner
3 out 5 times I’ve taken my stuff there it’s come back wrong . It seems to me there employees don’t care about your time or take pride in there work very very sad. Can’t wait to get the rest of my stuff so I never have to return. I would NEVER RECOMMEND this cleaners to anyone.
Business response:
Hi Todd, I have visited with you on the phone today about the situation and let you know how I would investigate and handle it. My hope is that it goes better for you on your next visit(s). As you admitted to me, your Company makes mistakes but we try to straighten those mistakes out. Hopefully you will get your jeans without a crease. Once again, I apologize for your inconvenience. I hear and feel your frustration. Keep me posted on the next trip. Tom R. Franchise Owner
I recently took some jackets to cleaners and I picked up about 2 weeks later. They had all ready but one (I was told) so I went ahead and took all others except that one. My total was almost $70 which is fine, not complaining about that at all. There were a total of about 7-8 items and some were leather so I knew it would be somewhat pricey. I was told I was supposed to receive a “call” about the last one but nobody ever called me. I went to pickup the last one about 1-2 weeks later and was nowhere to be found so now it’s be... read more
Business response:
I apologize for the poor follow on your damaged jacket. I am going to investigate this and see what is going on, and will talk to David, the GM and find out more also. My name is Tom, and I am the Owner. I intend for you to be satisfied with my call when I get done finding out about this. If you would please, just so I am certain what name we have it under, text me or leave a message on my phone what account name you had the jacket under. Was it under Cristina Lopez? My cell number is 806-778-2892
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.6 star rating with 669 reviews.
When is Tide Cleaners open?
Tide Cleaners is closed now. It will open tomorrow at 7:00 a.m.