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Southside Cleaners
- Dry Cleaning
- Lakeland, FL
About this business
Location details
901 Florida Ave S, Lakeland, FL, 33803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
They are terrible, took a my ugg comforter and shams and they lost the shams. Gave them a call to see how we could resolve this and they kept giving me the run around. Waited two weeks to see if they would magically show up and nothing. Husband and I went to the store and instead of reimbursing us for what was lost the owner Insults us. Never use this place .
Business response:
Difficult to respond since you are not in our customer database by name or this email address, we have not invoiced any "Ugg" household items, and you didn't speak with the owner as that would be me. Sorry for your problem, but it must be another cleaner.
Hard for me to review as I did not drop off any clothes to be cleaned. I checked with my family and no one brought anything in. Some one dropped something off and mistakenly it was put under my name.
aside from an occasional non-requested exchange of a similar shirt...everything over the past 25-30 years has been fine!!...you've been valeting to me at my apt complex in Brandon for the past 2-3 yrs...we have 200+ units here and i'm sure i can advert you in via management and ultimately you'll have many accounts here at century crosstown apts...i will also do the same for you at the complex next door and the one down the street etc etc....interested??...kevin malick 863.602.4850
Business response:
Thank you, Kevin!
I brought you a piece of needle work from a small footstool It was dirty but not filthy I wasn’t happy when I picked it up but lady said”It is the best we could do” I came home and thought I would see what I could do Put piece in small tub with some Oxi clean and the dirt just dissolved in the water Looks now how I had hoped it would from you Was a $7.00 lesson for me Would like it pressed like you did That was your best part Sincerely Mary Ann Schwitters
Business response:
We are sorry we disappointed you. We are happy to refund the price of cleaning.
They quoted one price then charged more.
Business response:
We have tried to contact you to let you know that we have changed the price to the quoted amount. We are very sorry for the mix-up.
I would wish that when a garment needs additional care that you would contact me instead of delivering it, snd the I have to bring it back to you.
Business response:
Dear Pam, we have known one another for a lot of years. I guess I'm perplexed that I didn't get a phone call about a problem(s). Since you have chosen this venue to communicate, I certainly understand your frustration, and also understand why you may wish to use other services besides ours. There are certain "heroic" stain removal techniques that, by policy, we don't use without customer permission. If we did not contact you as such, I apologize. Also, as far as returning garments for further processing, we are happy to pick... read more
I recommend you NOT take your WEDDING DRESS to Garment Care Pros. My first experience was definitely HORRIBLE. Took my dress to the location on 540A. The lady was nice and checked with the manager at the South location to ensure my dress could be steamed and ready by a certain day. When my dressed was picked up I noticed a stone was out of my belt, it had several black spots on my dress and looked like someone pulled the thread where my belt. When I dropped off my dress everything was intact and there were no spots. I was e... read more
Business response:
Thank you for letting us redo the gown and remove the stains.
Great Service. Way overpriced.
Business response:
Thank you for your business. we are sorry you were disappointed with our prices.
I keep bringing my dress clothes there which is a long distance from where I live and I keep having to leave them there and have them done over again which is time consuming and disappointing that my clothes aren’t ready for me to wear and the time and gas it takes to keep going back and forth.
Business response:
We are sorry for the inconvenience. We work hard trying to restore every garment to like-new condition. Thank you for letting us know.
Frequently asked questions about Southside Cleaners
How is Southside Cleaners rated?
Southside Cleaners has a 4.8 star rating with 1,019 reviews.
When is Southside Cleaners open?
Southside Cleaners is open now. It will close at 5:00 p.m.