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Puritan Cleaners - Scotts Addition
- Dry Cleaning
- Richmond, VA
About this business
Location details
2800 W Marshall St, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
The manager at Puritan in Richmond, Tracey Hansom, is awesome. customer service is incredible. ! She is the reason I keep coming back.
Business response:
Thanks, Daniel! We give YOU a 5-star rating as a customer! Hope to see you again soon.
I dropped off a suit to get cleaned for a funeral. This store tore the pants and refused to give them back to me. They filed an insurance claim and issued me a check for 20% of the value of the pants. I told them that all I wanted was my pants fixed and returned, but they sent a check anyway. I still have not gotten the pants back. They told me there is a good chance they were just destroyed. In dealing with management at this location they have been rude and unhelpful. I figured since I had positive experiences at the Pu... read more
Business response:
Nick, we appreciate your business and kind words about our team at our Fan location. Our team here usually has great feedback as well, we want to get to the bottom of what happened and do what we can to make things right - a leader from our team will be in touch shortly!
I am satisfied with the cleaning of my garment, but I was told I had a $15.credit, yet when my daughter picked up my garment yesterday, the clerk at the counter said she could not find such a credit. This is the third mishap I have had with Puritans.
Business response:
Hi Genovie, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We’d love to hear more of what happened and see how we can help - our team will be in touch soon. Your experience is very important to us because YOU are important to us! Thank you again for letting us know. We look forward to talking with you Genovie!
The staff, particularly the manager are out standing. They are my go to cleaners.
This is the second time I have had a problem with Puritan Cleaners. The first time I put a pair of pants in the cleaners and they claimed they couldn’t find them. It turns out someone had damaged my pants and an employee at the cleaners found them on the floor in a corner. They went back and forth with me claiming I had already picked up my pants because they couldn’t find them This time, again they couldn’t find a pair of my pants, but they found them in the next day or so. I was told they had been put under the wrong ... read more
Business response:
Hi Genovie, thank you for letting us know about your experience! I’m so sorry we fell so short! We value your business and take pride in our work - it’s clear we let you down. If we make a mistake, we take responsibility for it, do what we can learn from it, and make things right. We look forward to connecting with you very soon!
Frequently asked questions about Puritan Cleaners - Scotts Addition
How is Puritan Cleaners - Scotts Addition rated?
Puritan Cleaners - Scotts Addition has a 4.7 star rating with 438 reviews.
When is Puritan Cleaners - Scotts Addition open?
Puritan Cleaners - Scotts Addition is open now. It will close at 7:00 p.m.