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Puritan Cleaners
- Dry Cleaning
- Richmond, VA
About this business
Location details
1807 Staples Mill Rd, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Had ink stains in my shirts and all ink stains were not removed. I, did state when dropping off shirts their were ink stains. I, do acknowledge this happens frequently with me coming in with ink stains. However in the past staff would tag the stains without any issue.The last 2 times staff did not tag the ink stains. I, understand ink can be difficult to remove. Please advise me before I leave the store. I, should not get home and find the stains was not completely remove. Kindly, Joan Hunter.
Business response:
Thank you so much for letting us know about your experience Joan! We agree will be in touch to learn more so we can make things right! We look forward to connecting and coaching the team. Thank you for your business!
I have a cherished Burberry raincoat that my wife gave me since my assignments were all over the world and a Burberry is very versatile in usage- rain or cold weather, a blanket on a train etc. . Sadly, an ink stain about the 4 by 4 inches appeared on the front of my coat. By the magical hands of Aimee and the team at Puritan almost 98 % was removed. Only I know where a faint resemblance of the stain was. Next time it will be 100. In NYC I was told they couldn't do it but I would not have trusted them anyway. THANK YOU TEAM ... read more
Business response:
Wow, Craig! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Fine except the promotion stated bring in four shirts, pick up five. I only received back four
Business response:
Hi Lester, we'll be in touch shortly to learn more! Thank you so much for reaching out!
I brought a jacket in during the sale. I was under the impression it was going to be $5’.98 not $8.98. I was not impressed with the manager who talked with me. I worked with the public and Could not use tone she used with me.
Business response:
Hi Frances, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We’d love to hear more of what happened and see how we can help. Your experience is very important to us because YOU are important to us! We’ll be in touch soon. Thank you again for letting us know. We look forward to talking with you Frances!
Can you please please investigate about my black dress one of your employees on woodman I gave my dress to him he put on his account to give me discount and my dress was brand new with tags and it was odd when he asked me to put on his account when I went to pick up the dress he we lost it how come you lose my dress in one night I know he stole it my phone number is 8044413884 leave a message my name is Farah Khan I will never use your services again
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll have the right people contact you soon to learn more and see how we can make it right.
Yes, you have lost my very best table cloth that was imported from Italy. I have been over there about 7 times. I think the only time you look for it is when I am there standing in front of you. You then offered to give me $40 which was a terrible insult. I am very angry over the way I have been treated and will not return and will also tell all my friends what happened when someone trusts you with their valuables.
Business response:
We clearly dropped the ball, Gil. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it. You can expect a call from a senior member of our leadership team today!
The clothes were fine, but the customer service was terrible. Went in to pick up my clothes and a man rang everything up told me my total and then walked away. Didnt give me a receipt, didn’t say anything just walked away. Didn’t hand me my stuff and say have a nice day, just walked over to the customer and started helping them. I then asked “so am I good to go?” No response from any of the 3 employees standing there. Needless to say I will not be back!
Business response:
Hi Lauren, we're so sorry to hear this! We'd love to learn more and find out how we can make things right. You can expect a call from our team today.
Shirts come back with collars and cuffs wrinkled Black smudges at top button Shirts sometimes smell funky. Like you put too many in the load and they are not getting clean Too expensive.
Business response:
Thanks, Hampton! We’re curious, how could Puritan Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I think you pricing makes this a stop only when convenience demands. I have been paying $2.61 for the same service on hung laundered shirts.
Business response:
Hi Bruce! Thank you for your feedback. It's true we aren't the cheapest cleaners in town, but we feel that you deserve the best care for your garments. We've invested heavily in our team, cleaning agents, and equipment to make sure you get the most from your garments for years to come. We understand if another cleaners is a better fit right now, but please know we'll always be here when you need us! We're thankful for you! If you'd ever like to come for a tour, just let us know. We'd love to show you the behind the scenes ma... read more
Frequently asked questions about Puritan Cleaners
How is Puritan Cleaners rated?
Puritan Cleaners has a 4.8 star rating with 1,093 reviews.
When is Puritan Cleaners open?
Puritan Cleaners is open now. It will close at 7:00 p.m.