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Puritan Cleaners
- Dry Cleaning
- Henrico, VA
About this business
Location details
3400 Pump Rd, Henrico, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They are always great.
Business response:
Wow!! Thank you for the 5 star review E. G.! Our team will be so excited to see this! We hope to serve you again very soon.
Great pickup and delivery service.
Business response:
Thank you Jeffrey! These 5 star reviews mean so much to us! Thank you for your trust and patronage. We hope to see you again very soon!
Great as usual
Business response:
Riccardo- THANK YOU so much for the fabulous rating!! You just made our day. We truly appreciate your business and hope to see you soon!
Rude and overpriced. Unreal poor service out of this location. Literally 5x more expensive than others in the area. No prices listed ,then they say everything is special. $18 to clean a $20 item. Kick rocks. Then rude and nasty when questioned. Check my blog for an expose on this cleaner. Lots to come.
Business response:
Mr. Dosher, this is shocking and so disappointing for us and clearly for you! We want your experience to be wonderful every time you come to see us. This type of feedback is not what we used to hearing and we are anxious to learn more and make things right. While we certainly aren’t the cheapest cleaners in town we work hard to be the best and operate our business with dependability and integrity. We’d love to talk with you - could your send us your best contact information to customercare@puritancleaners.com? Thank you for ... read more
drove up to the cleaners walked in gave them my stuff , came back on Wednesday and picked it up .
Business response:
A 5-star rating is one of the highest honors a dry cleaner like Puritan Cleaners can receive. You make it all worth it. Thanks for your review!
Price too high
Business response:
Hi Michael! Thank you for taking the time to share your feedback! It’s true we aren’t the cheapest cleaner in town. Years ago we made a conscious decision to choose the quality materials we feel your wardrobe deserves. We are always looking for ways to grow and make sure you receive the value we’re striving for. Our team will be in touch to learn more about how we could serve you better! Thank you for your time and trust!
The length of the dress was not done correctly. It was supposed to be a little above the floor. It is well below the floor. It ruins the entire look and will be very difficult to move in. Additionally, it was not pressed. It looks significantly more crumbled up then before. It was a big and important event for us and Mrs. Martha totally ruined! We never use them again.
Business response:
Hi Bryan, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. Martha's work is widely loved! We're so sorry things didn't go as we hoped. We’d love to hear more of what happened and see how we can help. Your experience is very important to us because YOU are important to us! Thank you again for letting us know. A member of our team will be reaching out today. We look forward to talking with you Bryan!
Paid $27 for 3 sweaters and 2 were not clean. This happens often. They offered to redo, however that doesn’t usually work. So as I have done many many many times- took them home and was able to clean by hand with Woolite.
Business response:
Hi Pat, I would love to have our leadership team reach out and learn more of what you’ve noticed. We stand behind our work 100% and as you know welcome the chance to make things right. Our offices are closed for the New Year but a member of our team will be reaching out Thursday! Thank you for sharing your feedback! We look forward to connecting with you soon. Happy New Year!
The clerk at the front desk was cold and distant.
Business response:
We clearly dropped the ball, Dariush. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
Frequently asked questions about Puritan Cleaners
How is Puritan Cleaners rated?
Puritan Cleaners has a 4.7 star rating with 895 reviews.
When is Puritan Cleaners open?
Puritan Cleaners is closed now. It will open at 8:00 a.m.