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Lapels Dry Cleaning - Master Rollup
- Consumer Services
- MA
About this business
Location details
MA, 02030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had two people in line ahead of me and it took 15 minutes to get thru to wait on me. I was also shocked at the increase in cost.
Business response:
Doug, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Beware! I dropped off dry cleaning over a month ago and have not received my items back. I have left 3 voicemails and emailed the owner Scott multiple times, with no response. They were good for a while, and now hold my clothes. Completely unprofessional.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Alterations done exactly as promised (on time and with good quality).
Business response:
Wow, Robert! A 5-star rating! We're thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Anytime anything is the least bit off they immediately fix it. They are gracious, efficient and helpful.
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Cathy And Marcial!
Absolutely phenomenal service... this was the only responsive professional establishment I found on the vineyard. Everywhere else was closed or had no employee inside! Thanks again, I wouldn't have made it to the party without Lapels!
Business response:
Thanks, Ben! We give YOU a 5-star rating as a customer! Hope to see you again soon.
My two jackets were nicely done. Service was pleasant.
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Tim^!
Courteous and prompt!
Business response:
We have given you the best dry cleaning services we possibly could, and in return, you've given us the highest rating. Thank you so much!
I think the service was excellent. The customer service was excellent and Friendly! But the prices are extremely high compared to other cities I have lived which are Dallas ..Los Angeles..Las Vegas...DC...Seattle
Business response:
It's our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Lapels!
I was in a last minute situation to get a dress dry cleaned for my daughter's home Coming. Lapels was able to help me get the dress clean in 24 hours . Thanks Vicki
Business response:
Thanks, Vicki! We give YOU a 5-star rating as a customer! Hope to see you again soon.
Frequently asked questions about Lapels Dry Cleaning - Master Rollup
How is Lapels Dry Cleaning - Master Rollup rated?
Lapels Dry Cleaning - Master Rollup has a 4.7 star rating with 20,131 reviews.
When is Lapels Dry Cleaning - Master Rollup open?
Lapels Dry Cleaning - Master Rollup is closed now. It will open at 7:30 a.m.