This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Claremont, CA
About this business
Location details
2209 E Baseline Road #100, Suite 100, Claremont, CA, 91711, United States
Get directions
I was quoted $30 for a dress, so I didn’t leave it to be cleaned. Out of my 3 pairs of pants, one was brand new and ruined. The leg looks melted. There’s a strange pattern burned into the fabric and the seams are discolored now.
Business response:
Oh no, Serena! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
They forgot to crease my sleeves again… It’s OK it’s only the ninth time that this has happened, I’m used to it
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Giancarlo Nunez. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Over the phone I was given some complicated instructions , once I arrived to pick up my Coat I was never asked for anything other than a coat
Business response:
Scott, we at Kona Cleaners - Claremont #25 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
I normally am pleased with Kona cleaners, with their fast service and kind workers. But I was just charged $24 to clean a coat! I figured it was a mistake , as I have never paid anything close to this amount for that type of item. Unhappy
Business response:
Kona Cleaners - Claremont #25 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I bought 4 new shirts, and wanted them to start clean and pressed. I also wanted my suit that I recently wore at a wedding to be cleaned as well, along with several other shirts. One of the new shirts that I wore the previous day came back with a 2" rip in the front with a tag that said "Damaged before Cleaning", that is supposed to absolve them of any liability. It seems like it got caught on something in their mechanism and they didn't want to take responsibility. Also, the sleeves of every shirt came back wrinkled, an... read more
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from Kona Cleaners - Claremont #25 will be contacting you so we can get to the bottom of this.
I had two sweaters that were ruined. One was cashmere and the other wool, they were both adult size and now they are children’s size. I no longer can wear them; I’m quite disappointed.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
The prices were completely outrageous
Business response:
We can’t stand the fact that we let you down, Jennifer. We’ll be reaching out to you in the hopes we can make it up to you.
Service was great but your prices are ridiculously expensive
It’s best if I come perilously to your establishment to dinner scuss this. And alsobathanknyou for my 20%discount!!! That is nice. Specially, after paying for my first invoice of $82.00 Dollars 💵
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 638 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.