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Kona Cleaners
- Dry Cleaning
- Claremont, CA
About this business
Location details
2209 E Baseline Road #100, Suite 100, Claremont, CA, 91711, United States
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24 hour automated pickup? Lies. I went to pickup my husband’s work shirts last night, and the door was locked with no way to get in. The open sign was lit and I could see the automated pickup kiosk, but again, no guidance anywhere on how to get in. I checked the emails and texts they sent me - nothing. I looked on the their website - nothing. Download the app - nothing. Looked at my pickup ticket - NOTHING. I eventually got in because they happened to mention the access code to my husband when he dropped the shirts off. I’ve... read more
Business response:
Hello Hannah, I am sorry that you didn't get the code for the door. We try to communicate that in our emails but I see that your email didn't have that information. This is being looked at by our development team already Regarding the dress, I am sorry that there seems to be a communication problem with that conversation or perhaps something was lost in translation. Your dress was not charged as a designer brand- it was charged as a cocktail dress. When specifying the price, they should have only told you about the specific... read more
Hi ! On monday, Sep 21, 2020 I turned in four items for laundry with medium starch. These items have been laundered at home in pasta and all are cotton except one trouser that was linen. When I went to p/u on wednesday, all were dry-cleaned ( not just Linen pants which is ok but it had been laundered at home before which is why I asked for laundry ). To convert entire order to dry clean with attendant high cost without asking before is not nice.
Business response:
Good morning, I've taken a look at your history and see that the only shirt newly charged as Dry Clean. The other two, brought in July, May, and March have always been considered Dry Clean. Thank you for bringing it up at the counter to Rosalinda so that she was able to place a discount on the order bringing the price down at pick up. In order to avoid further detailing issues, we will detail your garments at drop off so you are aware of the price and can make a decision on whether you wish to leave a garment if it's dry cle... read more
I like the convenience of your store and the quality of work seems to be good but your prices are outrageous. I will not be returning due to this fact. Three cleanings with you and I could buy a new shirt in some cases, I’m disappointed.
Business response:
Good morning Barbara, I am saddened to hear that you are unhappy with us. We make an effort to stay competetive in pricing within our area and offer top- notch customer service along with technology that helps our customers live life easier like our 24 hour kiosk. Our dry cleaning solvent is also Earth friendly while being aggressive on stains all while being gentle on your fabrics. I took a look at your account and noticed that you have never used any of our promotions. I want to take this opportunity to let you know abou... read more
The worst customer service. Not by the worker but the manager she had to call. Don't go!
Business response:
We owe our customers everything, Barbara, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
I was told my order would be in after 3pm the next day . I came in at 3:45 and only part of order came in. Fortunately it was not of critical need, but tells me that your business is not very reliable. Plus your prices are outrageous. Probably won't go back!!!
Business response:
Thanks, Steve! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
You are very close and convenient store for me .. we started using it .. but we have come up to the conclusion that your prices are RIDICULOUSLY HIGH!!!! Even with using organic cleaning ! The other day I gave 2 dresses and they asked for 70$????? 😳😳😳 We have loads of cloths every week but unfortunately with your prices it’s an insult to our intelligence.. we feel like it’s a rip off !
Business response:
Hello, We're sorry to hear that you feel this way! We certainly don't want that. We strive to make our pricing competitive and offer coupons online and our app. I notice that you've used those in the past and would like to invite you to use them on all of your visits. When dresses are priced that way, they are usually either formals or couture brands that are processed very differently from regular garments. I would love to discuss this with you over the phone as well and will be reaching out. Thank you for being a custome... read more
I was quoted $30 for a dress, so I didn’t leave it to be cleaned. Out of my 3 pairs of pants, one was brand new and ruined. The leg looks melted. There’s a strange pattern burned into the fabric and the seams are discolored now.
Business response:
Oh no, Serena! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
They forgot to crease my sleeves again… It’s OK it’s only the ninth time that this has happened, I’m used to it
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Giancarlo Nunez. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Over the phone I was given some complicated instructions , once I arrived to pick up my Coat I was never asked for anything other than a coat
Business response:
Scott, we at Kona Cleaners - Claremont #25 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 627 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It is open 24/7.