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Kirt's Cleaners Corporate office
- Dry Cleaning
- Fort Wayne, IN
About this business
Location details
4121 Hillegas Rd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted them with an issue and they immediately resolved it. It is how a company corrects an issue not the issue!!!!! They have great customer service!
I was in on Monday to pick up my second comforter that was supposed to receive 25% off the 62. The counter person said she could see the 25% off in the order but she couldn’t do anything. When I dropped it off they made sure I added the coupon before entering order. I would like my credit of 25% off that I was supposed to receive Janet owens
The pants have stains bu the waist liner. Im not happy with it!
Business response:
Jonathan, someone from our office staff will be contacting you about your pants.
We did receive our cleaning back Friday. We have not been receiving texts reminding us of the pickups. We placed the bag outside on two different times, but it was not picked until Tuesday. This was after several calls.
Business response:
Tommy, I am sorry to here that there has been a lack of communication with the driver. We will get it corrected asap and if you have any more issues, please let us know. Thank you for your business.
I brought in 2 pair of blue jeans to be shortened I was told that before they turned them over to the person that does the alterations that they must be clean. I said they were clean. I was told they HAD to be cleaned by them at the cleaners at a cost of $8.00 a piece. I couldn't believe it. I could do a whole wash for less than that. Why couldn't they have been washed together? Doesn't make sense. Nobody notified me when they were ready for pickup. After I picked them up, I came home and they were shrunk!! They d... read more
Business response:
Helen, someone from our office will be getting in touch with you of they already haven't to get this taken care of.
$32.15 for washing a double bed-sheet?
Business response:
Melvin, that is puzzling. Someone from our office will be getting a hold of you to see what the issue was.
I love the staff, they call me by my name when I walk in BUT I have had 3 recent issues that the team cannot seem to resolve involving missing buttons. Two button up shirts and a coat had a missing button. I asked to pay more for special treatment or a guarantee and nothing. It is unfortunate, but I still do appreciate their staff.
Business response:
Drew, we appreciate you and your business. I have put your review in our plant managers hand. She will be getting in touch with you to get this situation with the buttons resolved. I am sorry that keeps happening and we don't do it intentionally. Please accept our apology and hope to see you again soon.
I had a repair only done on a child’s sleeve. The repair department did an excellent and timely job. The manager at the Kirts store in Goshen ( Beth ) was extreme helpful in answering all my questions.
Business response:
Laura and Dave, thank you for the feedback on the repairs done to your garment. We appreciate it so much and for the 5-stars you gave to our Pike St. location. Beth and her Staff do a good job taking care of their customers. Your review proves that to us. Have a great year and we look forward to seeing you again.
Pick up and delivery were when advertised, Chlothes were cleaned and pressed.
Business response:
Thank you Weldon for the review. We appreciate your continued business.
Frequently asked questions about Kirt's Cleaners Corporate office
How is Kirt's Cleaners Corporate office rated?
Kirt's Cleaners Corporate office has a 4.8 star rating with 627 reviews.
When is Kirt's Cleaners Corporate office open?
Kirt's Cleaners Corporate office is closed now. It will open at 8:00 a.m.