Dublin Cleaners

Dixie b. 

on ReviewMyDryCleaner

11 years ago

my cleaning was not ready when it was promised, and I felt that that was not a big deal to them. Sometimes it can be pretty inconvenient not to have your cleaning when it is promised, as it was in my case. The cleaning was fine, the customer service was below average. 

Kate 

on ReviewMyDryCleaner

11 years ago

The quoted price was much lower than what I actually paid (almost $40). No one called to tell me that my items were ready, when I called they said they were not (after 2 weeks). Still no one called, then I started getting random emails that different items were ready, from New Albany Cleaners, when I dropped them at Dublin Cleaners. Terrible customer service. 

Louis D. 

on ReviewMyDryCleaner

11 years ago

There was a bad stain on a garment which was removed 

Ken & Sandy R. 

on ReviewMyDryCleaner

11 years ago

We had an issue with new pricing of a request for a customer of nearly 30 years to have multiple laundered shirts bagged separately rather than crammed into 1 bag that is required by Dublin Cleaner's automated process. I spoke with the owner and reached an agreement that satisfies both of us 

Rob H. 

on ReviewMyDryCleaner

11 years ago

I had a shirt with a small ink stain on it, which did not fully come out the first time cleaned by your cleaners. I asked if the shirt could be re-cleaned to focus on the ink stain, as I wanted to take the shirt on vacation. The clerk at the counter told me Thursday night when I initially came to pick the shirt up that the second cleaning would be ready by Friday. When I came to pick up the shirt on Friday I was informed that the shirt would not be ready and now I am unable to take the shirt on my vacations that I planned to... read more

Drew S. 

on ReviewMyDryCleaner

11 years ago

Had a single pair of pants cleaned. Obviously it's more expensive than other places that don't deliver, but that's to be expected. Great creases and very clean pants. HOWEVER, I test every dry cleaner I use on the very first trip. I leave 5 dollars in the back pocket with nothing else. Then I button it closed so it can't fall out and would have to be removed on purpose. Unfortunately, my pants came back without the 5'er in the pocket or in an envelope like most other dry cleaners will do. I can only assume it was pocketed. ... read more

Mark M. 

on ReviewMyDryCleaner

11 years ago

Jessica is the Dublin rep who encouraged to me to offer feedback to your site. I am newly promoted/transferred into the Dublin area. I find your customer service to be prompt, courteous, friendly, and like the email completion reminders. I would be more apt to continue using your service if you would drop your cost structure of laundered and starched dress shirts to $1.25/shirt vrs your current $3.00/shirt.....if there was a 5 shirt minimum for the lower price break. I have lived in Atlanta, GA..Dallas, TX and Farmingt... read more

Amy S. 

on ReviewMyDryCleaner

11 years ago

Every summer I bring my 5x8 rug in to have it cleaned. This year I was told the ticket would be emailed to me, but no email ever arrived. Then they were unable to give me an estimate of my cost upfront. The cost is usually somewhere between $48-65. This year when I picked up the rug my total was $107. When I asked for an explanation, I was told that there was no way to know why the cleaning this year was so expensive and that maybe my rug was extra dirty. I will no longer be using New Albany Cleaners. 

Elaine F. 

on ReviewMyDryCleaner

11 years ago

Customer service was excellent! I understand the price to clean the bedspread but why so much to clean the four pillow shams??!! I took home to try to wash by hand. Why can't you do a package deal? Bedspread and up to 4 pillow shames for $......, etc