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Drake Cleaners
- Dry Cleaning
- Memphis, TN
About this business
Location details
197 N Evergreen St, Memphis, TN, 38112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 6:00 p.m. | |
| Tue | 6:30 a.m. to 6:00 p.m. | |
| Wed | 6:30 a.m. to 6:00 p.m. | |
| Thu | 6:30 a.m. to 6:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This was very expensive, nearly $90 for hemming 2 pairs of pants and adding an elastic waist to another. It was not done in the way I asked. One hemmed pair was done poorly. The hem was not even or recreated as it was when I brought them in which is what I ask to have done.
Business response:
Two out of five is well below the standard of quality Drake Cleaners demands from its team. We'd like to hear from you what went wrong and what we can do to improve. We'll reach out soon.
Everyone and everything has been very good
New system does not dispense payment receipts. Had to wait 10 minutes for an employee to manually print a receipt. Will be re-evaluating my choice of dry cleaners.
Business response:
We apologize for the inconvenience you experienced, Chris. Our team is currently working on resolving the issue with the payment receipt system. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns, please don't hesitate to reach out to us at (901) 726-4464.
I am not getting the text notifications for when my order is ready. It’s happened twice now. Not sure if I’ll be back because I don’t know beforehand if I’ll be notified.
Business response:
Two out of five is well below the standard of quality Drake Cleaners demands from its team. We'd like to hear from you what went wrong and what we can do to improve. We'll reach out soon.
Clothes are ok, But the price sink. I pay all of this when I can just add a couple of dollars and just buy a new shirt. It’s Ridiculous the amount to pay. That why you hire your prices from the public and you get to choose whether to launder or dry clean. Not good, looking for a new cleaning company.
Business response:
Greetings Carl, Thank you for taking the time to leave a review about your experience at Drake Cleaners. We appreciate your feedback and apologize for any dissatisfaction you may have experienced. At Drake Cleaners, we strive to provide quality cleaning services at competitive prices. We understand that everyone has individual preferences and budget constraints, which is why we offer both laundering and dry cleaning options. Our customers have the freedom to choose the service that best suits their needs. We're sorry to h... read more
Your prices are ridiculous. I paid almost $36 to have two summer dresses, all cotton, dry, cleaned. I think I paid more to have them cleaned. Then I paid for the dresses themselves. I will not be back. If I had known your prices were so extraordinarily high I never would have dropped my cleaning there. I don’t recall seeing any prices listed for cleaning items.
Business response:
We've let you down, Tara. Drake Cleaners will be reaching out soon to see what happened and see if we can do something to make it up to you.
I asked for starch in my cotton blouse and none was applied. It was sent back to be ready in 3 days.
They gave me one price and when I picked up my items it was more than they told me first...I will never go back there again..and I was referred there but never again
Business response:
On behalf of Drake Cleaners, we'd like to apologize that we let you down, Yolonda. We'll be reaching out to see how we can make it right.
My linen sport jacket has never looked better or cleaner!! Even got the lipstick mark off the shoulder!! A+++. Also Nice/Great customer service!
Frequently asked questions about Drake Cleaners
How is Drake Cleaners rated?
Drake Cleaners has a 4.9 star rating with 1,867 reviews.
When is Drake Cleaners open?
Drake Cleaners is open now. It will close at 6:00 p.m.