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Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950
- Dry Cleaning & Laundry
- Vancouver, BC
About this business
Location details
2396 W 4th Ave, Vancouver, BC, V6K 1P2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service!
Business response:
Thank you, Calista!
This time it was two garments, one needing a missing button, the needing repair of a torn belt-loop. As usual, the work couldn’t have been better. I left a skirt to be dry cleaned. I’ve never been disappointed with anything, at Carousel!!
Business response:
Hi William. Thank you for your trust and loyalty in us. It means so much. We are so pleased to learn of your satisfaction and look forward to assisting you again soon!
Thank you for making my white jacket look new again . Yellow is gone!👏😄
Business response:
Hi Marion. We are pleased to help make your white jacket look like new again! Thrilled we removed the yellow staining completely. Thank you!
An extremely disappointing , if not terrible, experience. They charged me different prices for two identical shirts made of the same material, claiming the difference was due to one shirt being made of thinner cotton. Further down the line, they completely lost a black velvet tuxedo jacket and a very valuable Hermès scarf. They had entered both my last name and phone number incorrectly, so we spent over half an hour searching for the missing items, and it was I who located them in the store—an experience to forget.
Business response:
Hi Vittorio. Thank you for your feedback. We’re sorry to learn of your experience and would like to take this opportunity to address your concerns. Regarding the incorrect contact information in our system, we fully recognize that this was an error on our part and not an ideal situation. We sincerely apologized at the time and immediately took steps to locate your items, which were successfully found. In terms of the pricing difference for your shirts, our team did explain that the cost variation was due to one shirt requ... read more
I felt it was too expensive and the cost I had cleaned looked as though it had just been ironed and nothing else. There were still bits of lint on it!
The lady who I first met was not very friendly. My vest was cleaned beautifully . The lady whom I collected it up from was very pleasant indeed . To be greeted by a non smiling / welcoming assistant was not a good first impression. Made me question whether I should have gone elsewhere.
Business response:
Thank you for your review. We appreciate your feedback and are glad to hear your vest was cleaned beautifully. We apologize for you initial encounter, as our goal is to always provide our clients with excellent customer service. We will be sure to share your feedback with our team. Thank you.
All my recent shirts have a chemical smell this distracting and irritating. This is the first time this has happened and very unfortunate. The plastic collar stiffers were also left on the shirts once again after repeated requests to leave off.
Business response:
Hi Bryce. Thank you for sharing your feedback with us. A team member reached out to you via phone yesterday to discuss your experience. Please know that we use we use an odorless and colourless detergent called solvonK4, which is a non-toxic and nonhazardous, biodegradable and halogen free detergent. Although we have not received any other feedback regarding a chemical smell on client orders, we would be happy to re-do this order for you. Thank you.
I am still awaiting an answer- why did they not press the curtains after sewing the!!
The service was prompt and the mending was excellent. Unfortunately the small soiled areas were still visible.
Business response:
Hi Mary. Thank you for your feedback. We are so pleased you found our service to be prompt and excellent. Please know that our team does its utmost best to safely treat soiled/stained areas, however there is never any guarantee that they will improve or be entirely removed. We are always happy to re-clean the item for you if you would like. Thank you.
Frequently asked questions about Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950
How is Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 rated?
Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 has a 4.4 star rating with 357 reviews.
When is Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 open?
Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 is open now. It will close at 6:00 p.m.