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Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950
- Dry Cleaning & Laundry
- Vancouver, BC
About this business
Location details
2396 W 4th Ave, Vancouver, BC, V6K 1P2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service!
Business response:
Thank you, Calista!
An extremely disappointing , if not terrible, experience. They charged me different prices for two identical shirts made of the same material, claiming the difference was due to one shirt being made of thinner cotton. Further down the line, they completely lost a black velvet tuxedo jacket and a very valuable Hermès scarf. They had entered both my last name and phone number incorrectly, so we spent over half an hour searching for the missing items, and it was I who located them in the store—an experience to forget.
Business response:
Hi Vittorio. Thank you for your feedback. We’re sorry to learn of your experience and would like to take this opportunity to address your concerns. Regarding the incorrect contact information in our system, we fully recognize that this was an error on our part and not an ideal situation. We sincerely apologized at the time and immediately took steps to locate your items, which were successfully found. In terms of the pricing difference for your shirts, our team did explain that the cost variation was due to one shirt requ... read more
I felt it was too expensive and the cost I had cleaned looked as though it had just been ironed and nothing else. There were still bits of lint on it!
The lady who I first met was not very friendly. My vest was cleaned beautifully . The lady whom I collected it up from was very pleasant indeed . To be greeted by a non smiling / welcoming assistant was not a good first impression. Made me question whether I should have gone elsewhere.
Business response:
Thank you for your review. We appreciate your feedback and are glad to hear your vest was cleaned beautifully. We apologize for you initial encounter, as our goal is to always provide our clients with excellent customer service. We will be sure to share your feedback with our team. Thank you.
All my recent shirts have a chemical smell this distracting and irritating. This is the first time this has happened and very unfortunate. The plastic collar stiffers were also left on the shirts once again after repeated requests to leave off.
Business response:
Hi Bryce. Thank you for sharing your feedback with us. A team member reached out to you via phone yesterday to discuss your experience. Please know that we use we use an odorless and colourless detergent called solvonK4, which is a non-toxic and nonhazardous, biodegradable and halogen free detergent. Although we have not received any other feedback regarding a chemical smell on client orders, we would be happy to re-do this order for you. Thank you.
I am still awaiting an answer- why did they not press the curtains after sewing the!!
The service was prompt and the mending was excellent. Unfortunately the small soiled areas were still visible.
Business response:
Hi Mary. Thank you for your feedback. We are so pleased you found our service to be prompt and excellent. Please know that our team does its utmost best to safely treat soiled/stained areas, however there is never any guarantee that they will improve or be entirely removed. We are always happy to re-clean the item for you if you would like. Thank you.
Unfortunately, my experience wasn't great. The staff was kind enough, it wasn't that. The price is what got me. I brought in my 3 winter jackets for drycleaning (one of them my sons'). I dropped off the jackets, thinking I'd try them out as I live just around the corner. We didn't speak of the cost as I just figured it would be the standard drycleaning fees. I went in a week later to get a receipt in order to arrange my budget and a pickup date. At that point, I was told that it would cost $315 to pickup the jackets a... read more
Business response:
Hi Angella. Thank you for sharing your feedback regarding your recent experience with us. We understand this was your first time visiting and it is clear you were not left satisfied due to the cost of our services. We are pleased to learn that you received great customer service along with your winter jackets receiving the quality of our work in which we are known for. Please know that a large portion of our clientele purchase high end items similar to the pieces you brought in for cleaning and look to us for our knowledge a... read more
Terrible experience. Was quoted one price over the phone. A higher and different one when I dropped off and then double when I went to pick up. The gentleman next to me picking up was also was completely shocked as his shirts were also double of what he thought. Absolute terrible service and a complete rip off
Business response:
Hi Reema. Thank you for sharing your feedback. We are sorry to learn of your recent experience at Carousel Cleaners. We strive to provide excellent service and we apologize for any miscommunication or inconvenience caused. Please know that we have reviewed the phone call including the quotes mentioned for the items you were wanting to bring in for cleaning. We can confirm that all items were priced accordingly. The shirt laundered price was increased due to the hand finishing it required. If you would like, we can include a ... read more
Frequently asked questions about Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950
How is Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 rated?
Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 has a 4.4 star rating with 315 reviews.
When is Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 open?
Carousel Cleaners Drycleaning, Alterations,Leather Care and Bridal Preservation Since 1950 is closed now. It will open tomorrow at 8:00 a.m.