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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
3155 N Garfield Ave, Loveland, CO, 80538, United States
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All my dress shirts were ruined and I had to replace them. I have been using Burke cleaners for many years and never had a problem before. I was disappointed when I was given back shirts that the color was all off, sleeves were different color than the rest of the shirt. It was not just a single shirt, all of them. You could see that something went wrong and after bringing it to your attention the only fix was they just sent them through again and returned them to me in the same condition, acting like nothing was wrong. I ha... read more
I applied a 25% coupon that was emailed to me for dry cleaning to an order for 4 wool shirts and itbshowed accepted, but the coupon was NOT applied. What is worse, when I asked the attendant if the coupon was applied, I was told a 30% discount was given. When I checked my receipt there wasn't ANY discount applied. I do not appreciate being lied to. I don't understand why you email coupons but when a customer applies it to an order, the discount is not given. Your customer service is awful.
Business response:
Hello Cheryl, I looked into your order and the coupon that you were sent on March 2nd was a 25% off for 3 days only. That coupon automatically expires in 3 days. Since it was sent to you on the March 2nd it expired on March 4th. You dropped your items off on March 5th at 8:19pm. You did have a 30% coupon on your account as well, but that was a 30% off of household items. Since you did not have any household items that coupon did not deduct anything. I do apologize if there was confusion, so I have placed a 30% credit back on... read more
I came on Saturday PM. Your 24/7 sign was not on, not very bright inside & the doors were locked. Did I miss something? You are 24/7 like I was told?
Business response:
Hello Darin and Rebecca, sorry for any confusion you experienced. We're you at our Loveland location? I watched video after we closed Fri evening and the lights and sign were on and a number of customers came in. By chance we're you at another location. We do have 3 stores with interior after hours kiosks andc3 that are outside 24/7 kiosks. Please let us know as we'd like to make sure you are satisfied. Thanks again and have a good weekend.
Delivery on the money for the reset date promised
Business response:
Thank you Robert for taking the time to review us!! We appreciate you and your business! Hope to see you soon! Danielle - Area Manager
I would have given you five stars but we had to contact you to find out if you had finished with our comforter, you didn’t contact us as you said you would. That being said you did an excellent job getting cat urine off a light colored spread. The smell and stain were totally gone
Business response:
Hello Susan, thank you so much for your feedback and for your business. I'm sorry if you did not receive the Order Ready e-mail as you were told about. We did look into this and it does look like the e-mail generated and went out on June 6th at 3:17 pm. We have had some customers report not receiving the e-mail notifications and usually it can be fixed by adding help@burkecleaners.com as a trusted contact in your contact list. Unfortunately we cannot control all the protections out there and occassionally we get blocked... read more
I brought my husband's suit in and they lost my husband's very nice dress shirt. It was found a week later but the lady at the desk was kinda cold each time I came in
Business response:
Thank you for providing your feedback and letting us know about this issue, Dorothy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 203-9600 and we'd be happy to help you out. Cheers, Burke Cleaners
The cost was very high and the items were not even pressed very well. One was not done at all.
Business response:
Shelley thank you so much for your feedback, I am so sorry that we didn't properly take care of your cleaning. I have put a $27.00 credit on your account so that you can bring your items back and have them done-over. I can be reached at jacque@burkecleaners.com if you would like to speak to me directly. Kindly, Jacque Taylor
I asked for military creases pressed into my uniform shirt. They were mostly done correctly. The creases I In the backside were pressed all the way up into the yoke and to the shoulder seam -collar. I only have one shirt (a long sleeve) that requires this. My shirt sleeve uniform shirts have the creases sewn in.
Business response:
Good morning David, thank you for your feedback and we do apologize if we caused you any inconvenience. We will address this with the production staff as that is truly a specialized press on the backs of shirts and we know how important it is to get it right. In the meantime we have issued a credit on your account for the charge you paid in late March. We hope you will return so we can redo this for you and get it correct. Thank you again David.
My husband went to pick up his two shirts and one pair of pants and was handed somebody else’s clothes he gave them back but she kept trying to give him a blue suit that wasn’t his .He got his two shirts and he said I still need my pants finally got what he needed. He was not happy
Business response:
Thank you for providing your feedback and letting us know about this issue, Karen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 203.9600 ext. 2 and we'd be happy to help you out. Cheers, Burke Cleaners
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.8 star rating with 849 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It is open 24/7.