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Burke Cleaners
- Dry Cleaning
- Loveland, CO
About this business
Location details
3155 N Garfield Ave, Loveland, CO, 80538, United States
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Great service. Excellent quality. They even replaced missing buttons. Will definitely give them our business again.
Business response:
Thanks Bob, we aim to please. Appreciate your business
My items we're cleaned quickly and looked great!!
Excellent, courteous service. Cleaning of my clothing also excellent. Requested repairs of clothing done expertly. Thank you Burke workers.
There was a stain in my pants that was not removed. When I tried contacting support through my email, your system was giving me errors and would not let me contact anyone.
Business response:
Hello Brian. We're disappointed to hear about the stain in your pants. Please excuse any inconvenience. We are happy to redo your pants free of charge to address the stain. Please know that we can not guarantee stain removal. I will have our IT department look into our support emails. If email does not work you can always contact me at (970)203-9600 ext. 205. Best regards, Tiffany Burke Staff
Some shirts were wet and some were not pressed at all. I have not worn any of the 7 shirts I dropped off. three shirts look like nothing was done and one high end shirt is worse now then when I dropped it off. In the past all was done well.
I am texting to inscribe from your notifications, I am now living in Illinois. Please take me off of your email listing! Thank you, Marna Heron.
Business response:
Thank you Marna for your review, we really appreciate it. Please let us know if we can improve anything so we can do even better next time. I have disabled your account as well. Thanks again and have a good rest of your day.
I don't like the kiosk and miss the good customer service I used to get. I wish I could speak with someone who can address my concerns and be able to get the number of garments counted (not feeling good about no accountability with that), and I want to be able to tell someone that I want light starch. But everything is now on the computer, and for some this might be more convenient, but I'm not a big fan of this!!
Business response:
Hello Scott, thanks for your message. So you know, we still are staffed 9-5 MF and 10-2 Sat where the staff is able to assist and take any special request. The 24/7 kiosks provide anytime convenience for customers looking for that option which allows drop off and pick up at your convenience, including the ability to provide any special instructions you wish to add. We like to think we provide something for everyone, including home pickup and delivery service, and alterations and repairs. Not sure what else anyone could possi... read more
Had a discount of 15% off of drycleaning but when I picked it up no discount had been applied. Asked the clerk who said I ordered faster pickup which I did not mean to do. When dropping off, I was asked if I wanted a Monday pick up and thought the system said a 20% discount I can't see that well and actually found that 20% was added negating my discount. My mistake but the complaint is there is no way for the employee to credit you back. Was told my only recourse was to leave a bad review. Really! Is that good busine... read more
Business response:
Hello Cynthia. I do apologize for the bad experience that you had at our North Garfield Ave. location. I went ahead and added $2.19 cash credit to your account. You did receive a 15% off coupon for your dry cleaning. I did also send a copy of your invoice from your visit to the email that we have on file. If you ever have any trouble again in the future please contact me at (970)203-9600 ext. 205. My name is Tiffany and I am happy to help. Have a great rest of your day.
For the second time in a row, you have returned to me shirts that arent presentable without additional ironing. You are charging top dollar for inconsistent work. I wont be using your services any more. You seem to be more focussed on your infrastructure (robots and trucks) and have lost track of the quality aspect of your business. Jay
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.8 star rating with 849 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It is open 24/7.