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Burke Cleaners
- Dry Cleaning
- Fort Collins, CO
About this business
Location details
1112 Oakridge Dr Ste 115, Fort Collins, CO, 80525, United States
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The comforter and two coats came back perfect😀
Business response:
Kim, we are so glad to hear that everything was perfect. Thank you so much for the 5 star review, we appreciate you choosing Burke Cleaners.
My daughter's favorite white ski jacket had bright pink lipstick all over it from being washed with lipstick in the pocket. I didn't think it would come out. You got it out!
Business response:
Peggy, we are so glad to hear that everything turned out great. We appreciate you choosing Burke Cleaners and look forward to seeing you again soon. Kindly, Jacque Taylor
I bought in my comforter to be cleaned. It looks great in the plastic holder. I have not opened it yet
Business response:
Thank you Margeret, we appreciate you choosing Burke Cleaners.
Brought a brand new suit in for pressing for my daughters wedding picked up they lost the pants and blamed me saying it came in with jacket only the girl gave me no claim ticket when I dropped off had to buy a second suit for the wedding
Business response:
Doug, Thank you for providing your feedback and letting us know about this issue, Doug. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (970) 203-9600 ext. 202 and we'd be happy to help you out. Cheers, Burke Cleaners
5 shirts: I was not informed that shirts were ready for pick up. Collars of three shirts were wrinkled.
Business response:
Hello John, thank you so much for your feedback. I do apologize for sending out shirts to you that do not meet our or your standards. I understand that is an inconvenience and again I certainly apologize for the oversight. I noticed you have additional shirts in ready to be picked up and I have issued a credit to take care of those charges to make up for the previous 3 shirts. Thank you so much for letting us know as it will allow us to review our standards with our staff to ensure we are doing the best job possible. We... read more
Already did... shirts were not done well at all. Way too expensive for pants, I was also charged the wrong price on the shirts... I was offered a gift certificate for a store credit, but not enough to make it worth the effort... $10.00 off my next visit, but that isn’t even enough to cover the shirts that need redone. Let alone time... find another place
I’ve noticed on my last two dry cleanings that my collars are really wrinkled and I had to press them before I wore them. Also on the sleeves, the same thing where it looks like they pressed them folded.
Business response:
Good morning Jeff, thank you so much for your feedback and for your business. We will take your comments to our production manager and have him visit with our staff and inspectors. In the meantime, we have issued you a credit on your account for your last order. Thank you again
My clothes were brand new that just needed pressing. The first time I came to pick them up they were so wrinkled they looked better when I dropped them off. I was called by the manager in Ft. Collins and she apologized and also informed me that one of my shirts had gotten a stain on it and they had to send it out !!!! When I picked up my clothes the shirts looked little better than they did the first time but I had to catch a flight out and had to take them as is. When I wore the shirts the I received a chemical burn to my n... read more
Business response:
Adam, I am so sorry that your first experience with us was not a pleasant one. I apologize for the inconvenience we caused you. I have put a store credit on your Burke account for $25.00, in hopes that you will give us another opportunity to show you we can take great care of your clothing. If you would like to personally talk I can be reached at jacque@burkecleaners.com or 970-203-9600 ext 2
Disappointed in customer service & getting spot out on shirt !!
Business response:
Lynn, we want all our customers 100% satisfied. Although we cannot guarantee stain removal we sure try our best and would be happy to try again. We just try and stop short of damaging garments so that may have been the case. We would be happy to try again at no charge. Just let the store staff know Jeff sent you in for a re-clean. Thank you
Frequently asked questions about Burke Cleaners
How is Burke Cleaners rated?
Burke Cleaners has a 4.7 star rating with 569 reviews.
When is Burke Cleaners open?
Burke Cleaners is open now. It is open 24/7.