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Best Cleaners
- Dry Cleaning
- Glastonbury, CT
About this business
Location details
2759 Main St, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I picked up 6 sweaters about 6 weeks ago. I don’t believe I have any others there.
Cleaners lost six shirts and two pairs of tailored suit pants. Claim that I never dropped off a bag, but somehow this one shirt on my drop-off made it through the system.
Business response:
We have no excuses, Craig. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Do not recommend... wont be responsible for items they lose. Have used for years, will no longer. This store lost gorgeous Eskander top, just disappeared and they won't be responsible to pay for.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a 1-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Brought in a white comforter for laundering. When I picked it up it was much dirtier than when I dropped it off. I smelled it and it did not even smell clean. It was obvious that the blanket was not cleaned and was probably placed on the floor where it became very dirty. Staff offered to clean it again but I opted not to. Very disappointed and will not return. This was my first and last experience with Best.
Business response:
We can't stand the fact that we let you down, M.. We'll be reaching out to you in the hopes we can make it up to you.
I just dropped off my bag. It was 10:03 and I was told it would have to be tomorrow by 4. I guess the 3 minutes make a big different but this will be my last visit. You lost a very loyal customer.
Business response:
Hi Colleen, I am very sorry that the csr refused you. I have spoken to the manager, Debbie and your items will be done today by 4.
Two off the shorts were not even pressed.. Very disappointing. I picked up my clothes on Tuesday afternoon.
Absolutely no spots were removed and didn’t looked cleaned at all - will never go back
Business response:
We are so sorry, Dawn. We want to get to the bottom of whatever happened that caused you to give us a 1-star review, so we'll be reaching out to you shortly.
The item we cleaned really did not come out good snd it cost 80 Dollars
Business response:
Paula I do apologize we can reclean the rug for you. With carpets it can be more difficult to remove stains but we will be happy to have it done for you at no charge.
take me off your mailing list I have moved to Denver
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.6 star rating with 920 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 7:00 p.m.