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Best Cleaners
- Dry Cleaning
- Middletown, CT
About this business
Location details
522 S Main St, Middletown, CT, 06457, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am very disappointed my dress was still wrinkled in the bottom, so I could not wear it in the party because that plastic bag that covering the dress the tied knot making so wrinkled from the bottom front and back
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a 1-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
The Dress alteration was not Successful, it doesn’t fit. Sheila
Business response:
We have no excuses, Craig. We only want to make things right, as a 1-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Excellent service and my filthy throw rugs look like brand new. (I have three long hair dogs that make a mess.)
I think it’s a sin that you are charging almost $42.00 to replace a zipper in a child’s coat, absolutely horrible,
Business response:
We can’t stand the fact that we let you down, Cheryl. We’ll be reaching out to you in the hopes we can make it up to you.
I went in to pick up my cleaning and Janet was really not patient with processing my order. I presented her with a coupon and she had a hard time processing my order. I told her to process my comforter first as I had two orders to pick up. I wish Lori was there because she is great to work with. Janet also stated that she was done with her shift and she had to leave. I was there at 1:45PM and I left at 2:02PM
19 shirts were placed in one green bag. Two green bags were provided. Shirts ended up wrinkled
Business response:
We can’t stand the fact that we let you down, Marvin. We’ll be reaching out to you in the hopes we can make it up to you.
Dry cleaning and subsequent pressing men’s dress pants has not been good. Multiple press lines both front and back.
Business response:
Ms. Held, I am so sorry that you have been receiving poor quality! Thank you very much for reaching out and letting us know. We pride ourselves on having great quality and it is disappointing to hear we have not lived up to it. Re-training on proper pressing and inspection will happen immediately.
You did a horrible job cleaning my daughter's wedding dress. So much so that I took it elsewhere to be cleaned.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Missing my dads suit pants and have to wait until they call everyone who picked up clothes in that section call back to see if they have his pants. Just Terrible!
Business response:
We can’t stand the fact that we let you down, Michelle. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 815 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.