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Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
26 Saratoga Rd, Schenectady, NY, 12302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Once again, I left Best cleaners disappointed. More than a week ago I was told my lost shirt would be replaced (missing for over 1 month), and nothing... maybe coming from wish? I was also told I'd get a 15% discount...I was given a 1.72 discount on an order that was about 119.00! I've spent too much time with Best and quite frankly in tired of making a trip there and either coming out empty handed, or with no resolution at all. I'm fed up!
Business response:
Thank you for providing your feedback and letting us know about this issue, Carlos. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Someone from our team will be reaching out shortly. Cheers, Best Cleaners
Lost a dress shirt, still haven't heard if you have found it. I spend a lot of money there and the only discounts I get sent are for curtains?? I only bring my clothes there, but I'm really considering other options.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Brought our son's pants in to get them shortened. They were suppose to be done on Monday Dec 13th as he had a very important concert the next day. Got there at 4pm and found they had not been touched, the tailor had gone home and we were left with just his pants pinned. Very disappointed as you were recommended by a few people who we will make sure know our experience.
Business response:
Brian- I am sorry that we were not able to provide the services that recommenders told you about. Our seamstresses are backed up and alteration promise dates are 2 -2 1/2 weeks out. If you would still like the pants done we would love to do them for you.
I brought in a king size quilt, white with blue print. I mentioned some grayed and yellow areas, asked if that would be able to out, as it was just dingy. I was told no problem. After picking up the quilt, it was a month or so before I put the quilt on my bed and those dingy areas were still there. It was disappointing that it didnt come out and/or not being told that they couldnt come out.
Business response:
Hi Nancy- I am so sorry that we dropped the ball on this one. That is not our standard. We would love to take the quilt in again and redo it on us.
Terrible customer service. Have called and emailed numerous times regarding a missing item and have not received a response! Of course, I continue to receive an email telling me I have an item to be picked up. I am a delivery customer.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell short of that goal with you, but we're glad you reached out and we were able to find a solution together. Please let us know if there's anything else we can do to bring that 1 to a 5!
I gave feedback back in October and never heard anything back. I could not believe that it cost me almost $100 to have three, two piece suits, dry cleaned, not same or next day pickup, etc. The convenience of having my shirts done at $4 per shirt is no longer worth it. Coupons and availability are useful but with timing parameters sometimes they can't be applied. Your pricing has driven me away!
Business response:
Best Cleaners - NY strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I called a month ago, am a very regular customer, I had a question, no one even bothered to call me back. And don’t email me, I rarely use it.
Business response:
We have no excuses, Eileen. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
THE WAY THEY AR PRESSING MY SHIRTS IT'S CAUSING THEM TO BUCKLE RIGHT IN THE FRONT. TOO MUCH STARCH WAS ADDED TO MY SHIRT CAUSING THE BUTTONS TO BECOME BRITTLE.
Business response:
We can’t stand the fact that we let you down, Ron. We’ll be reaching out to you in the hopes we can make it up to you.
stain removing was going to be a problem, but you solved. My jacket looks like new
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 1,202 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 4:00 p.m.