This profile has been claimed by the business owner or representative.
Tide Cleaners
- Dry Cleaning
- Boca Raton, FL
About this business
Location details
6950 North Military Trail, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Still waiting on a call back that their carousel is fixed so I can get my clothes. No email, no phone call no nothing. Carousel is broken. Employees annoyed at questions. #untrustworthy
Business response:
We would like to extend to your our most sincere apologies regarding your recent experience. We have a high standard of customer satisfaction and your experience should never have been an exception.
If I could give this place 0 stars, trust me I would. Do not use this place as they will ruin your belongings and accept no responsibility whatsoever. Never had any issues with them until now but their poor response to what happened to 3 Ralph Lauren shirts is beyond abismal. Instead of replacing them which is the appropriate thing, they offer store credit but how can I trust them after what happened. The store manager Gabriella was terrible about communicating with their managers. I asked her to patch them (holes i... read more
Business response:
We are truly sorry to hear about the experience you had with our company. However, you brought the shirts back over 90 days after you picked them up. They were also not in the packaging that they were returned to you in. Yet, we still offered to repair the small holes (2 of which are in common wear spots - elbows/sleeve backs from rubbing on a desk), for no charge. Keep in mind the shirts were no where near new condition during their drop off 90 days prior. Even though we went above and beyond to make a situation right (a si... read more
Horrible horrible place to drop off your clothes, even when you gave clear instruction. The manager name Gabriela Velez, she lied to my face. She said,she asked corporate to result the situation, but she never did . They lost my hook and left my shirt hung for 2 weeks, they never call me or anything. I would never use this place again.
Business response:
Thank you for reaching out and we apologize that this was the result of your experience with us. We tried to contact you via phone on two separate occasions because we were not able to clean your blouse due to the broken clasp. Again, we do apologize. When we do wrong, we make it right. In this case, we did not process the blouse or damage the clasp. Sincerely, Amanda Fagan Operations Manager
service has been really bad last few months. Clothes not pressed properly, clothes lost, the blouse ruined and clothes not being found for over 30 minutes of waiting. employees don't seem to be trained very well
Business response:
We are truly sorry to hear about the experience you had with our company. We do hope you give us the opportunity to make this right.
RecommendedYour professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $550 with Miss Allen martha,and got $7200 in a week. I only wish I had known about her earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email:allenmartha897@gmail.com WhatsApp: +18178666931
Business response:
Jeffrey, thanks for your positive review. We appreciate your business!
Better communications - was told my cleaning would be ready after 5:00 on Monday and it wasn’t. It wasn’t ready till Wednesday afternoon after I had made 2 more trips to pick it up!
Business response:
We apologize that you did not have a better experience with us. We would love to rectify the issue you experienced. Please email your preferred contact method to me at Amanda.f@cci-tdc.com
Frequently asked questions about Tide Cleaners
How is Tide Cleaners rated?
Tide Cleaners has a 4.5 star rating with 587 reviews.
When is Tide Cleaners open?
Tide Cleaners is open now. It will close at 7:00 p.m.