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Puritan Cleaners

4.9
  • Dry Cleaning
  • Richmond, VA

About this business

Consumer ServicesDry Cleaning

At Puritan Cleaners, we are all about your experience. We’ve been recognized as one of America’s Best Cleaners and Richmond’s Best by the readers of Richmond Magazine and Style Weekly for many consecutive years, and we believe our attention to detail is a big reason why we’ve maintained our top ranking. We love our community and we hope it shows! 

Location details

1807 Staples Mill Rd, Richmond, VA, 23230, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun10:00 a.m. to 4:00 p.m.
4.9898 reviews
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Shalimar Hickman F.'s profile image
2 months ago

This is a review that I am posting to let the world know how this business practices ethics and integrity.  Yesterday I stopped in to pick up dry cleaning for my Dad who is 90.  While paying for the cleaning the cashier hands me a white bag of small items that must have been in one of the pockets. When I got home I gave the bag to my dad.  When he opened it there were a couple of cards and cash that was returned to him.  That says a lot about the team and the company’s commitment to customer service. Clearly you pay for what... read more

Business response:

Thank you so much for such a kind message Shalimar! We are honored to have some of the best people in town working for us. Your note absolutely made our day! I look forward to sharing it with our entire team as well as the team members whose integrity, had the chance to shine. Thank you so much for your trust and business. We hope to continue serving you for years to come! 

You all are terrific! We always get our cleaning back promptly and the employees are super friendly and courteous! 

Puritan did a fantastic job in cleaning and preserving my daughter’s wedding dress. 

Business response:

Thank you for trusting us Debbie! We are thankful for the opportunity to help care for such precious memories. Congratulations! 

There was an issue at first with my item being pressed properly and took a couple of days howeve, the staff was professional and courteous. Although it was my first time using there services, they will right their wrongs. Great service! 

Business response:

We strive to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Jackie! 

Great, quick, friendly and professional service. 

Business response:

THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon? 

Amazing experience each time I go in which is usually 2-4 times a week. Amazing staff, always on time, and my clothes look brand new every time I use these guys, can’t say enough!! 

Business response:

Thanks, Forrest! We give YOU a 5-star rating as a customer! Hope to see you again soon. 

Received a pleasant greeting when I arrived. Told me what could be done for repair of items. Items finished 2 days ahead of schedule with email that they were ready for pickup. Very clear about cost. Item was fixed professionally and better than when originally purchased. I am very confident to bring alterations for repair again as I have in the past. Well worth the price! 

Business response:

Wow, John! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon. 

You did an excellent job I always have a good experience with Puritan thank you. 

Business response:

A 5-star rating is one of the highest honors a dry cleaner like Puritan Cleaners can receive. You make it all worth it. Thanks for your review! 

Aimee and her team especially the tall man with the beard always make sure that my cloths are treated top notched. I wish Puritan would start a Wash and Fold program. 

Business response:

Thank you so much for your 5 star review Craig! We LOVE our team at Staples Mill and we're so glad your clothes are always top notch! We're always looking for ways to expand our services. We will definitely let you know if and when we provide a wash and fold program! We appreciate your business and trust in us. We hope to see you soon! 

Frequently asked questions about Puritan Cleaners

How is Puritan Cleaners rated?

Puritan Cleaners has a 4.9 star rating with 898 reviews. 

When is Puritan Cleaners open?

Puritan Cleaners is closed now. It will open at 7:00 a.m.