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Lapels Dry Cleaning - Master Rollup
- Consumer Services
- MA
About this business
Location details
MA, 02030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was charged $25 to clean a tote bag. It was still dirty after the first attempt so I asked them to try again. After the second attempt, I picked up the bag only to find a large dirty spot right inside the bag and the leather-like handle is damaged. It's not that big of a deal, but the bag was a gift and I wanted to take great care of it. I am very disappointed in the results!
Business response:
Try as we might, sometimes we just don’t meet your expectations, Missi. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Great and fast service, left my clothes at 5 Pick them up at 2 the next day, thank you
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Jesus!
I moved away from another cleaners in the area. They had been bought out and changed names in front of the subdivision. They kept ripping my shirts and always claimed they were old and wearing. Since moving to Lapels months ago. I have not had one issue. Thank you!!
Business response:
Wow, Scott! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
They do a great job with the clothes and customer service; I’m also so glad to be using a service that is environmentally responsible.
Business response:
Thanks, Lisa! We give YOU a 5-star rating as a customer! Hope to see you again soon.
The representative was great. No problems there. My displeasure is that the coupons are not just attached to our account. I have to save a piece of paper and bring it in with me. You can save our credit card but you can't save a coupon? A little disengenuous IMHO.
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from Lapels will be contacting you so we can get to the bottom of this.
Excellent customer service. Our dry cleaning was ready on time, as promised. We appreciate the first responder discount. This was our first experience at Lapels. We will definitely come here again.
Business response:
Thanks, Kathy! We give YOU a 5-star rating as a customer! Hope to see you again soon.
Excelente servicio
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating. Thank you so much!
I was very angry that to have lifts put on my shoes cost 15.00 plus tax. Not only is that extremely high price but had to wait 2 weeks to get them back. Will not be going back for shoe repair.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Great quality dry cleaning. We love the at home pick up and drop off.
Business response:
Lapels strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Amy!
Frequently asked questions about Lapels Dry Cleaning - Master Rollup
How is Lapels Dry Cleaning - Master Rollup rated?
Lapels Dry Cleaning - Master Rollup has a 4.7 star rating with 20,136 reviews.
When is Lapels Dry Cleaning - Master Rollup open?
Lapels Dry Cleaning - Master Rollup is open now. It will close at 6:00 p.m.