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Lapels Dry Cleaning - Master Rollup
- Consumer Services
- MA
About this business
Location details
MA, 02030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The people at the store were so nice and they gone with my dry cleaning a day early. Very great shop and they’re open on Sundays! Extra points for that!
Business response:
It’s our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Lapels!
I was recommended this place from a friend and have had nothing but multiple bad experiences. I brought in a bridesmaid dress and romper to get hemmed and first I got a phone call saying the machine was down you guys needed more time. Then my nice bridesmaid dry cleaning bag was lost, my dress was giving back to me in plastic. Then on top of that, when I finally received my bridesmaid dress and romper the bridesmaid dress was NOT fully hemmed, still had scissor cuts in it on one side and my romper pant legs were uneven! One ... read more
Business response:
Lapels strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
My dry cleaner of 20 + years closed so I went to Lapels for the first time this week. Super impressed with their customer service and communication! Highly recommend!
Business response:
Hi David, Thanks so much for your very complimentary reveiw. I greatly appreciate it and I am very happy that you were so please with our services. Please do not hesitate to reach out if I can be of any assistance in the future. With thanks, Todd
Didn't hem them, didn't discount, apologize, or rush the fix.
Super nice customer service!
Business response:
Thanks, Dana! We give YOU a 5-star rating as a customer! Hope to see you again soon.
Always a good experience!
Business response:
Well now! We give YOU, Steve , a 4-star rating as a customer! And of course, we hope to see you again soon.
Staff is friendly and accommodating.
Business response:
Wow, Kathy! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Did a great job as expected.
Business response:
Thanks, Phil! A 4-star rating is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
Great service. Very consistent.
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating. Thank you so much!
Frequently asked questions about Lapels Dry Cleaning - Master Rollup
How is Lapels Dry Cleaning - Master Rollup rated?
Lapels Dry Cleaning - Master Rollup has a 4.7 star rating with 20,136 reviews.
When is Lapels Dry Cleaning - Master Rollup open?
Lapels Dry Cleaning - Master Rollup is open now. It will close at 6:00 p.m.